Eniusbell Nava
Cape Coral,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty at Ross Dress For Less, leveraging exceptional people skills and problem-solving abilities. Expert in store operations, from stocking to closing, with a knack for fostering teamwork. Achieved significant improvements in transaction accuracy and customer service standards.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ross Dress For Less
Fort Myers, FL
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Line Cook
Guacamole Restaurant
Fort Myers, FL
07.2018 - 03.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Plated and presented all dishes to match established restaurant standards.
Sales Associate
Papayaclothing Store
Fort Myers, FL
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
Chao Cajun
Fort Myers, FL
06.2017 - 07.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Accountancy - Venezuela
Almirante Luis Brion
Venezuela 07.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Stocking and Receiving
- Store Opening and Closing
Timeline
Sales Associate
Ross Dress For Less
02.2023 - Current
Sales Associate
Papayaclothing Store
10.2019 - 01.2020
Line Cook
Guacamole Restaurant
07.2018 - 03.2020
Cashier
Chao Cajun
06.2017 - 07.2018
Accountancy - Venezuela
Almirante Luis Brion