Enix Ramos
Kissimmee,FL
Summary
Customer-focused and energetic team member with experience in fast-paced entertainment and hospitality environments. Skilled in guest assistance, safety procedures, cash handling, and problem resolution. Bilingual in English and Spanish with a strong ability to communicate clearly and work collaboratively.
Overview
3
3
years of professional experience
Work History
Billing Coordinator (Remote)
Alpha and Omega Kids Services
Brooklyn, NY
10.2024 - 01.2025
- Ensured accuracy and completeness of billing files, reports, and ABA therapy session notes.
- Reviewed documentation for compliance and resolved discrepancies as needed.
- Collaborated closely with team members to maintain smooth billing operations.
- Communicate effectively using Microsoft Teams to support coordination and workflow.
- Utilized Microsoft Excel for data management, tracking, and reporting.
Attractions Attendant
Universal Studios
Kissimmee, FL
05.2022 - 08.2024
- Enforced height and age restrictions to ensure guest safety and ride compliance.
- Operated rides according to written safety guidelines and procedures.
- Engaged and secured safety devices before and during ride operation.
- Assisted guests with ride access, transactions, and general inquiries.
- Monitored attractions continuously to reduce safety risks.
- Created and maintained clear signage to help guests navigate attraction areas.
- Resolved guest concerns by identifying issues and coordinating solutions with supervisors.
Court Monitor / Party Host / Cashier
Altitude Trampoline Park
Kissimmee, FL
09.2021 - 04.2022
- Supervised guests to ensure adherence to safety rules and park regulations.
- Conducted equipment checks and ensured safety protocols were followed.
- Planned and hosted parties according to customer preferences and schedules.
- Managed party timelines to prevent delays and additional charges.
- Decorated and prepared party areas based on themes and age groups.
- Collected payments and handled cashier responsibilities accurately.
- Delivered friendly, attentive service to promote customer satisfaction and loyalty.
- Worked closely with shift managers to resolve issues and address customer concerns.
Education
High School Diploma -
Zenith High School
Kissimmee, FL01.2021
Skills
- Customer Assistance & Guest Relations
- Written & Verbal Communication
- Safety Compliance & Monitoring
- Cash Handling & Basic Math
- Problem Solving
- Teamwork & Collaboration
- Extroverted & Approachable
Languages
English
Spanish
Timeline
Billing Coordinator (Remote)
Alpha and Omega Kids Services
10.2024 - 01.2025
Attractions Attendant
Universal Studios
05.2022 - 08.2024
Court Monitor / Party Host / Cashier
Altitude Trampoline Park
09.2021 - 04.2022
High School Diploma -
Zenith High School