Enma Rucano
Wainscott,NY
Summary
Proven track record in enhancing customer service operations at King Kullen, leveraging skills in strategic planning and complaint handling to boost satisfaction levels. Excelled in teamwork and collaboration, significantly improving team performance. Expert in sales support, demonstrated through innovative policy development and efficient problem resolution.
Overview
9
9
years of professional experience
Work History
Customer Service and Bookkeeping
Grocery store , King Kullen
Bridgehampton, New York
11.2022 - Current
- Analyzed customer service operations and identified areas for improvement.
- Developed customer service policies and procedures to ensure quality customer experience.
- Monitored customer service calls, emails, and other communications to evaluate performance of team members.
- Tracked customer service metrics such as average response time, resolution rate, and satisfaction level.
- Identified trends in customer complaints and developed plans for addressing them.
- Assisted with training new employees on customer service techniques and processes.
- Identified needs of customers promptly and efficiently.
House Cleaner
Various home owners
East Hampton, Water Mill , NY
07.2021 - Current
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized closets according to customer specifications.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Laundered sheets and other bedding, made beds and fluffed pillows.
Housekeeper
Eli Wilner
Montauk, New York
09.2015 - 09.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Observed proper use of chemicals when cleaning various surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Assisted in laundry services including washing, drying, and folding linens.
- Communicated with maintenance team on damages to repair.
Skills
- Sales Support
- Complaint Handling
- Strategic Planning
- Teamwork and Collaboration
Timeline
Customer Service and Bookkeeping
Grocery store , King Kullen
11.2022 - Current
House Cleaner
Various home owners
07.2021 - Current
Housekeeper
Eli Wilner
09.2015 - 09.2022