Enoch Brooken
Jacksonville,FL
Summary
Customer-oriented IT Support Specialist skilled in effective communication strategies, consultative services, and innovative solutions seeking to employ skill set in a Help Desk role. Adept in password resets, software installations, and desktop support. Performed operating system deployments, user permission assignments through Active Directory, and Wi-Fi troubleshooting through hands-on technical training. Currently working toward various IT certifications to enhance hardware, software, and network support proficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Production Line Laborer
Revlon
12.2024 - Current
- Understands and follows oral and written instructions
- Perform tasks requiring continuous/repetitive movement, including grasping, pinching hands, flexing, and extending arms
- Performs physically demanding work that requires good hand-eye coordination, attention to detail, strength, and stamina
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Cashier
Taco Bell
10.2023 - Current
- Costumer service, cashiering, and expediting costumer orders
- Food preparation for restaurant
- Wash dishes and food utensils
- Clean and maintain restaurant dining room
- Clean restrooms at end of shift
- Maintain a clean and safety focused work area
- Receives general supervisory guidance
Cashier
McDonald's
09.2023 - Current
- Customer service and Cashiering
- Expediting food orders to customers
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Computer User Support Specialist Program -
ACI Learning
Jacksonville, FL01.2022
ITIL v4 - Information And Computer Systems
ACI
Jacksonville, FL10.2022
CompTIA A -
ACI
Jacksonville, FL10.2022
Network -
ACI
Jacksonville, FL10.2022
Security -
ACI
Jacksonville, FL10.2022
Skills
- Customer & Client Service
- Windows 10 & Office 365
- Prioritization
- Technical Support
- End User Support
- Software & Hardware
- Active Directory
- Network Management
- Backup & Recovery
- Configuring Software
- Operating Systems
- LAN/WAN/VLAN/Wi-Fi
- Help Desk & Ticketing
- Analytical Skills
- Data Management
- VPN
- Multi-factor Authentication
- TCP/IP
- Wireshark
- Critical Thinking
- Metasploit
- Follow instructions
- Physical stamina
- Attention to detail
- Equipment maintenance
Accomplishments
Macdonald's Employee of the month 2024
Continuing pay raises.
Gratuditily awards.
Certification
- ITIL v4, 05/22
- CompTIA A+, 05/22
- Network+, 05/22
- Security+, 05/22
McDonald's Employee of the month Nov 2024
It was given to me because of professionalism on the job, extra effort in assisting the management team, and superb customer service.
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American Bible Society
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveTeam Building / Company Retreats4-day work weekInterests
ARTWORK, NATURE, and MUESUMS
Timeline
Production Line Laborer
Revlon
12.2024 - Current
Cashier
Taco Bell
10.2023 - Current
Cashier
McDonald's
09.2023 - Current
Computer User Support Specialist Program -
ACI Learning
ITIL v4 - Information And Computer Systems
ACI
CompTIA A -
ACI
Network -
ACI
Security -
ACI
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