John Beverly
Jacksonville,FL
Summary
Results oriented visionary Admissions/Enrollment Manager with years of experience and special talents in networking, sales, and persuasive communication. Able to evaluate relevant information, determine opportunities, and select appropriate solutions empowering people to achieve their goals. Talented at presenting information to a diverse population, building relationships resulting in client satisfaction and retention. Goal oriented with excellent communication skills, and leadership with a track record of success through relationship management, creative problem solving, and an openness to learn.
Overview
31
31
years of professional experience
Work History
Career Training Consultant Manager
ACI Learning
Jacksonville, FL
01.2016 - 01.2024
- Own targets and manage a robust pipeline of prospective students; build and cultivate relationships on an ongoing basis to drive results
- Interview prospective students to ensure that qualifications and interest are a match for our programs
- Proactively manage and respond to high volume of prospective students and businesses efficiently
- Host and lead in-person information sessions to convert sales
- Provide coaching and guidance to junior level Career Training Consultants in the unique aspects of the sales and admissions process.
Military Enrollment Advisor/Senior Specialist Military
University of Phoenix, North Florida Campus
Jacksonville, FL
01.2011 - 01.2015
- North Florida Campus recruitment process and admissions activities
- Enrolled Military students for the University’s graduate and undergraduate programs
- Helped ensure admissions goals and objectives were met while keeping up with continually changing Veterans Affairs guidelines and procedures
- Responsible for coaching and training Military Enrollment Advisors for North Florida MAP campus
- Provide reinforcement, praise, respect, support, recognition, encouragement, gratitude, and appreciation
- Communicated regularly with team members and lead weekly team meetings
- Consistently exceeded/met enrollment and recommendation goals
- Ensured team always current on new trainings and compliance tutorials
- Counseled undergraduate and graduate students regarding admissions, funding options, degree completion requirements, and education to careers
- Proactively work/assist manager in any additional duties that help the team operate more effective and efficient.
Enrollment Advisor
University of Phoenix, North Florida Campus
Jacksonville, FL
01.2007 - 01.2011
- Enrolled students for the University’s graduate and undergraduate programs
- Advised undergraduate and graduate students regarding admission and degree completion requirements
- Assisted in developing students’ academic plans for degree completion
- Employed personal variations based on the prospective enrollee’s personality while following standardized University guidelines and procedures.
Customer Service/Collections
Security Services, Inc.
Jacksonville, Florida
01.2005 - 01.2007
- Provided financial advisements for all new and existing clients throughout their lease while serving as a liaison between the client and the leasing company
- Processed credit inquiries and other tasks to ascertain the suitability of the investment for the client
- Processed payments, Check-by-Phone, Western Union, and Federal Express
- Researched and resolved billing and settlement disputes
- Provided customer service by making outbound calls advising customers of their options.
Inside Sales Manager/Operations
Security Services, Inc.
Jacksonville, Florida
01.1993 - 01.2005
- Trained new employees and ensured a proper level of quality and knowledge
- Responsible for employee evaluations
- Quality control and technical support for both in house and on the road employees
- Supervised a team of ten employees, marketing closed circuit television to independent business owners
- Effectively routed and scheduled outside representatives across country while maintaining low expenses
- Sales Expo Project Manager prepared program budgets, facilitated several programs, controlled inventory, managed logistics, interviews, and supervised employees
- Handled irate customer calls, as well as, implementing appropriate solutions increasing customer satisfaction.
Education
Master of Business Administration -
University of Phoenix
01.2012
Bachelor of Science in Business Management -
University of Phoenix
01.2010
Skills
- Customer & Client Service
- Windows 7 & 10
- Microsoft Office 365 & Suite
- Adobe Acrobat Suite
- SharePoint
- Internet/Intranet
- Verint
- Workforce Management
- Microsoft Teams
- Configuring Software
- Operating Systems
- Communication
- Client Relationships
- Innovation Management
- Data Analytics
- Account Management
- Client Satisfaction
- Demand Forecasting
- Operational Planning
- Quality Assurance
- Customer Service
- Brand Management
- Policy Administration
- Business Administration
- Process Improvement
- Employee Development
- Business Development
- Staff Development
- Staff Management
- Work Planning and Prioritization
- Goal Setting
- Computer Skills
- Employee Coaching and Mentoring
- Customer Relationship Management
- Training and Development
- Teamwork and Collaboration
- Lead Generation
- Staff Training
- Performance Tracking and Evaluation
- Hiring and Training
- Team Leadership
- Performance Evaluations
- Onboarding and Orientation
- MS Office
Websites
Pages
1
Timeline
Career Training Consultant Manager
ACI Learning
01.2016 - 01.2024
Military Enrollment Advisor/Senior Specialist Military
University of Phoenix, North Florida Campus
01.2011 - 01.2015
Enrollment Advisor
University of Phoenix, North Florida Campus
01.2007 - 01.2011
Customer Service/Collections
Security Services, Inc.
01.2005 - 01.2007
Inside Sales Manager/Operations
Security Services, Inc.
01.1993 - 01.2005
Master of Business Administration -
University of Phoenix
Bachelor of Science in Business Management -
University of Phoenix
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