Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Enoch Gyan-Mensah

Cincinnati,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Call Center Customer Service Representative

U.S. Bank
Cincinnati , OH
2020.09 - 2020.12
  • Resolved many customers' card issues.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Responded to customer comments and questions on phone.

Education

Certified Billing And Coding Specialist - Medical Insurance Billing And Office Admi.

Ross Medical Education Center
Cincinnati, OH
10.2019

Skills

  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Order and Refund Processing
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance

Additional Information

I have received training in customer or client service from the Bureau of Workers Compensation, Springdale, OH. It was part of the course I took at Ross Med. Edu. Center.


Timeline

Call Center Customer Service Representative

U.S. Bank
2020.09 - 2020.12

Certified Billing And Coding Specialist - Medical Insurance Billing And Office Admi.

Ross Medical Education Center
Enoch Gyan-Mensah