Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enola Luevano

Centennial,CO

Summary

Adept at property management and tenant relations, I significantly increased tenant satisfaction and retention rates at Argonaut/El Tovar and Drehmoor Apartments. Leveraging strong communication skills and a deep understanding of housing regulations, I efficiently managed over 226 leases, demonstrating a commitment to excellence and a knack for fostering positive relationships.

Overview

26
26
years of professional experience

Work History

Assistant Property Manager

Argonaut/El Tovar and Drehmoor Apartments
05.2024 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Escalated major issues to property manager for immediate remediation.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Kept properties in compliance with local, state, and federal regulations.
  • Completed annual rent calculations using housing database software.

Leasing /Compliance Specialist

Grand Lowry Lofts
01.2023 - 05.2024
  • Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
  • Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
  • Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
  • Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.

Bussiness Owner Cleaning

EFG CLEANING
01.2016 - 12.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Leasing Specialist

MAXX Properties
01.1999 - 05.2013
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Managed over 226 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
  • Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
  • Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
  • Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
  • Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
  • Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
  • Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
  • Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
  • Developed and implemented resident activities and identified problem vacancies.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed and followed up on tenant renewal notices.

Education

EIV -

Cyber Awareness

Fair Housing, Leasing And Marketing -

Grace Hill

High School Diploma -

Battle Mountain High
Edwards, CO
05.1990

Skills

  • Bilingual
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Fair housing regulations
  • Tenant issue resolution
  • Tenant relations
  • Relationship building and rapport
  • Leasing and sales
  • Unit inspection
  • Property management
  • Payment collection
  • Payment management
  • Rent collection
  • Housing regulations
  • Policy enforcement
  • Application process proficiency
  • Records management
  • Appointment scheduling
  • Showing and leasing of units
  • Occupancy management
  • Training and mentoring
  • Digital marketing
  • Security deposit refunds
  • Lease agreement review
  • Legal notice preparation
  • Microsoft office
  • Clear communication
  • Tenant eligibility determination
  • Local and state laws
  • Dispute handling
  • Building operations
  • Maintenance oversight

Languages

Spanish
Full Professional

Timeline

Assistant Property Manager

Argonaut/El Tovar and Drehmoor Apartments
05.2024 - Current

Leasing /Compliance Specialist

Grand Lowry Lofts
01.2023 - 05.2024

Bussiness Owner Cleaning

EFG CLEANING
01.2016 - 12.2022

Leasing Specialist

MAXX Properties
01.1999 - 05.2013

EIV -

Cyber Awareness

Fair Housing, Leasing And Marketing -

Grace Hill

High School Diploma -

Battle Mountain High

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Enola Luevano