Enrique A Gomez
Brentwood,CA
Summary
Retail Assistant Manager with 14 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
14
14
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Concord , CA
03.2019 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
General Warehouse Associate
Amazon
Tracy, CA
02.2022 - 05.2022
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Retail Sales Leader
Metro By T-Mobile
Pittsburg, CA
04.2008 - 03.2020
- Increased customer engagement to drive interest and boost sales opportunities.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
High School Diploma -
Deer Valley High School
Antioch, CA06.2005
Skills
- Sales Promotion
- Department Oversight
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Inspirational Leadership
- POS Inventory System Operation
- Shipment Processing
- Desktops, Laptops and Mobile Devices
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Awarded “Employee of the Month” in 2015,2016 and 2017
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Timeline
General Warehouse Associate
Amazon
02.2022 - 05.2022
Retail Associate Manager
T-Mobile
03.2019 - Current
Retail Sales Leader
Metro By T-Mobile
04.2008 - 03.2020
High School Diploma -
Deer Valley High School
Similar Profiles
Qamar ShahQamar Shah
Sales Associate at T-MobileSales Associate at T-Mobile
Precious VaughnPrecious Vaughn
Mobile Expert at T-MobileMobile Expert at T-Mobile
David M. FullerDavid M. Fuller
Reporting and Analytics Manager at T-MobileReporting and Analytics Manager at T-Mobile
Aisha NutallAisha Nutall
Mobile Expert, Keyholder at T-MobileMobile Expert, Keyholder at T-Mobile
Burnetta PayneBurnetta Payne
Case Manager at United Behavioral HealthCase Manager at United Behavioral Health