Summary
Overview
Work History
Skills
Timeline
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Enrique Angulo

Olympia,WA

Summary

Dynamic Subrogation Specialist & Claim Adjuster with a proven track record at Outdoorsy, generating over $10 million in recoveries. Bilingual with strong negotiation skills, I excel in case evaluation and investigative research, training teams to enhance performance and achieve optimal outcomes. Committed to delivering exceptional results while fostering collaboration and professional growth.

Overview

14
14
years of professional experience

Work History

Subrogation Specialist

Outdoorsy
03.2022 - 07.2025
  • Created the subrogation department for Outdoorsy
  • Brought in over 10 million dollars in recoveries
  • Trained and onboarded all new employees to the subrogation department.
  • Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
  • Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
  • Provided training and mentorship to junior staff members, fostering professional growth and a strong team dynamic.
  • Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments of fault distribution.

Claims Adjuster

Outdoorsy
04.2019 - 03.2022
  • Investigated losses to determine liability and confirm there was valid coverage.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

Subrogation Specialist

Progressive
04.2017 - 04.2019
  • Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
  • Participated in cross-functional team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
  • Effectively prioritized tasks based on urgency or associated financial impact for optimal time management.
  • Leveraged negotiation skills to secure favorable settlements from third-party insurers, maximizing recovery amounts.
  • Reviewed policy documents to determine coverage applicability in various subrogation scenarios.
  • Negotiated settlements with responsible parties, securing favorable outcomes for clients.

Claims Adjuster

Progressive
10.2014 - 04.2017
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.

Claims Adjuster

State Farm
08.2011 - 10.2014
  • Verified insurance claims and determined fair amount for settlement.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Researched claims and incident information to deliver solutions and resolve problems.

Skills

  • Bilingual
  • Strong negotiation skills
  • Case evaluation
  • Effective communication
  • Investigative research

Timeline

Subrogation Specialist

Outdoorsy
03.2022 - 07.2025

Claims Adjuster

Outdoorsy
04.2019 - 03.2022

Subrogation Specialist

Progressive
04.2017 - 04.2019

Claims Adjuster

Progressive
10.2014 - 04.2017

Claims Adjuster

State Farm
08.2011 - 10.2014

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Enrique Angulo