Enrique Ayala
Versailles,KY
Summary
Talented Manager with expert team leadership, planning, and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs.. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager
Mi Pueblito Restaurant
Versailles, KY
07.2023 - Current
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Server
Mi Pueblito Restaurant
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Busboy
Mi Pueblito Restaurant
Versailles, KY
06.2019 - 02.2023
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
- Upheld restaurant cleanliness standards by regularly sweeping floors, wiping down surfaces, and removing trash throughout each shift.
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
Woodford County High School
Versailles, KY05.2023
Skills
- Time Management
- Verbal and written communication
- Sales Techniques
- Staff Management
- Professionalism
- Good Judgment
- Hiring and Training
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Manager
Mi Pueblito Restaurant
07.2023 - Current
Server
Mi Pueblito Restaurant
02.2023 - Current
Busboy
Mi Pueblito Restaurant
06.2019 - 02.2023
Woodford County High School