Enrique Chavez
El Paso
Summary
Flexible hard worker ready to learn and contribute to team success.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
10
10
years of professional experience
1979
1979
years of post-secondary education
Work History
Service Manager
Nuna transport
El Paso
07.2021 - Current
- Safety and maintenance management
- Coordinated vehicle maintenance schedules to ensure fleet readiness.
- Resolved customer inquiries and complaints efficiently and effectively.
- Implemented process improvements to enhance service delivery quality.
- Monitored compliance with safety regulations and company policies.
- Facilitated communication between departments to streamline operations.
- Developed training materials for staff on customer service best practices.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
OTR Truck Driver
RJA carriers
El Paso
05.2015 - 05.2020
- Operated long-haul trucks across various routes to deliver freight safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logbooks for hours of service and driving records.
- Communicated with dispatch to coordinate pick-up and delivery schedules.
- Loaded and unloaded cargo while adhering to proper safety protocols.
- Managed route planning to optimize travel time and fuel efficiency.
- Adhered to all federal and state regulations regarding transportation safety.
- Collaborated with team members to resolve transportation challenges effectively.
- Ensured cargo was properly secured to prevent shifting during transit.
- Delivered products and freight to customers both locally and long distance.
- Provided customer service by informing them of delivery times or any delays that may occur during transit.
- Interacted with company dispatchers to alert of issues or delays.
- Communicated with dispatcher and customer regarding schedule changes and with customer to confirm specific delivery location instructions.
- Maintained accurate logs of working hours using electronic on-board recorder systems.
- Complied with all applicable laws and regulations governing the transportation industry.
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
- Managed time efficiently to ensure timely deliveries were made within established parameters.
Education
Bel Air High
El Paso, TXSkills
- Safety management
- Vehicle maintenance
- Customer service
- Process improvement
Languages
Spanish
Professional
English
Professional
German
Elementary
Timeline
Service Manager
Nuna transport
07.2021 - Current
OTR Truck Driver
RJA carriers
05.2015 - 05.2020
Bel Air High