Steve Schafer
Gobles,MI
Summary
Dynamic leader with a proven track record at Tapper Automotive, adept in safety management and team leadership. Excelled in resolving customer complaints, enhancing service staff performance, and driving continuous improvement. Skilled in leveraging a positive attitude to foster team growth and achieve significant operational efficiencies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager
Tapper Automotive
01.2021 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Shop Foreman
Robs Tire and Auto Repair
03.2016 - 01.2021
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
Technician Team Leader
Seelye Auto Group
01.2006 - 02.2016
- Evaluated team performance regularly, providing constructive feedback and targeted coaching for improvement.
- Contributed to ongoing process improvements by identifying inefficiencies and suggesting innovative solutions.
- Coordinated cross-functional teams on complex projects to deliver successful outcomes within tight timeframes.
- Established performance metrics for technicians, driving accountability and continuous improvement within the team.
Education
High School Diploma -
Mattawan High School
Mattawan, MI01-1997
Skills
- Positive attitude
- Safety management
- Remote support
- Team leadership
Certification
State certification in Brakes, electrical, engine performance, engine mechanical, hvac, and front end steering and suspension. Iam also certified auto glass installer
Timeline
Service Manager
Tapper Automotive
01.2021 - 02.2025
Shop Foreman
Robs Tire and Auto Repair
03.2016 - 01.2021
Technician Team Leader
Seelye Auto Group
01.2006 - 02.2016
High School Diploma -
Mattawan High School
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