
Results-driven Casino Cage Supervisor with extensive experience in cash management and customer service. Expert in training staff and optimizing operations to elevate team performance and enhance guest satisfaction. Skilled in cash handling, foreign currency exchanges, and managing front money accounts. Committed to delivering high-quality service through strong leadership and organizational capabilities.
Recognized as supervisor of the quarter multiple times for outstanding leadership.
Managed vault and warehouse operations to uphold security and efficiency.
Trained, supervised, and evaluated workers to enhance team skills and performance.
Utilized extensive knowledge of cage operations to ensure compliance with protocols.
Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
Trained new recruits on service protocols and food safety standards.
Led team of 10 to deliver efficient service and maintain high standards.
Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
Prepared food for over 100 guests, ensuring quality and presentation.
Coordinated distribution of merchandise to 5 sister stores, ensuring timely availability for customers.
Conducted sales training for new team members, enhancing team's product knowledge and sales skills.
Utilized hand-held devices and computers for precise inventory recording and monitoring, supporting inventory accuracy.
I was fortunate enough to be raised with both my parents. I was taught to be hardworking, compassionate and respectful toward all people. In my opinion, I feel I have more patience then the average person. I've experienced several circumstances in my life regarding foster care, assisting people with disabilities and currently a loved one with ALZ. It continues to be life changing and has humbled me on becoming a better person through my experience.