Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enrique Escobar

Cypress,TX

Summary

Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Overview

9
9
years of professional experience

Work History

Project Manager/Sales Manager

Ez Roof & Construction
09.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Guest Services Supervisor

Marriott International, Inc.
08.2019 - 08.2021
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Analyzed customer feedback to identify areas requiring improvement.
  • Evaluated and promptly resolved lodging facility operational issues.

Military Police

US Army
05.2017 - 07.2019
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Gathered evidence, processed crime scenes, and questioned witnesses and suspects.
  • Secured and protected military property, assets, and personnel.

Area Administrator

Lifetime Athletic Club
10.2016 - 06.2017
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Education

High School Diploma -

Cypress Woods High School
Cypress, TX

Skills

  • Sales Team Development
  • Industry Analysis
  • Personnel Management
  • Salesforce Software
  • Customer Inquiries
  • Schedule Management
  • Customer Support
  • Daily Progress Reports
  • Sales Expertise
  • Upselling Techniques
  • Basic Trauma Life Support
  • Emergency Treatment Procedures
  • CPR Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Project Manager/Sales Manager

Ez Roof & Construction
09.2021 - Current

Guest Services Supervisor

Marriott International, Inc.
08.2019 - 08.2021

Military Police

US Army
05.2017 - 07.2019

Area Administrator

Lifetime Athletic Club
10.2016 - 06.2017

High School Diploma -

Cypress Woods High School

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Enrique Escobar