Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enrique Finol

Orlando,FL

Summary

Results-driven professional with a strong background in financial services, client communication, and sales strategy. Proven success in identifying customer needs and delivering tailored financial solutions that drive client satisfactions and business performance. Bilingual in English and Spanish, with excellent adaptability, problem solving, and teamwork skills.

Overview

7
7
years of professional experience

Work History

Loan Matching Specialist

Quinstreet Inc
09.2022 - Current
  • Proficiently received and initiated calls to clients who had applied for loans, to identify and present the best loan options tailored to their specific needs and financial situations.
  • Maintained a deep understanding of various loan products and their features, enabling accurate and personalized recommendations for clients.
  • Collaborated effectively with team members and loan providers to streamline the matching process and enhance overall service quality.
  • Utilized tools to analyze data and recommend solutions


Customer Sales and Service Expert

AT&T
02.2020 - 08.2022
  • Effectively managed inbound calls from consumers, addressing concerns related to their bills and phone services with a strong focus on customer satisfaction.
  • Consistently upsold new products and services during customer interactions, contributing to increased sales revenue and achieving sales targets.
  • Achieved and consistently exceeded performance metrics, including call resolution times, customer satisfaction scores, and sales quotas.

Assistant Sales Manager

Luxottica Group
09.2018 - 02.2020
  • Managed the day to day operations of the store, overseeing a range of functions, including sales, coaching, merchandising, and ensuring retail excellence.
  • Successfully led and motivated a team of sales associates to achieve and exceed sales targets through effective coaching and guidance.
  • Consistently upheld company standards for product knowledge, brand representation, and store operations, reinforcing the reputation of the store as a retail leader.

Education

High School Diploma -

Cypress Creek High School
Orlando, FL
05-2019

Skills

  • Adaptability
  • Team collaboration
  • Active listening
  • Call center experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Loan Matching Specialist

Quinstreet Inc
09.2022 - Current

Customer Sales and Service Expert

AT&T
02.2020 - 08.2022

Assistant Sales Manager

Luxottica Group
09.2018 - 02.2020

High School Diploma -

Cypress Creek High School

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