Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Enrique Lopez

Yukon,Oklahoma

Summary

Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

Eskridge Honda
08.2019 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.

Parts Specialist

O'Reilly's Auto Parts
01.2019 - 08.2019
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.

Education

Associate of Applied Science - Automotive Technology

Oklahoma City Community College
Oklahoma City, OK
05-2020

High School Diploma -

US Grant Highschool
Oklahoma City, OK
05-2016

Skills

  • Customer relations
  • Customer satisfaction
  • Building relationships
  • Complaint handling
  • Troubleshooting skills
  • Maintenance and repairs

Certification

  • CST - Certified Service Technician

Timeline

Automotive Service Advisor

Eskridge Honda
08.2019 - Current

Parts Specialist

O'Reilly's Auto Parts
01.2019 - 08.2019

Associate of Applied Science - Automotive Technology

Oklahoma City Community College

High School Diploma -

US Grant Highschool

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