Enrique Martinez
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Manager of Operations
Walmart
03.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Monitored daily cash discrepancies, inventory shrinkage
- Prepared bank deposits and corporate cash shipments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained new employees on proper cash routines, procedures, and requirements.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Verified cash flow and electronic transactions from credit card system to balance registers.
Sales Manager
Harbor Freight Tools USA
06.2021 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Trained new employees on proper cash routines, procedures, and requirements.
Consumables Manager
Walmart Supercenter
12.2003 - 06.2021
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
High School Diploma -
Brackenridge High School
San Antonio, TXNo Degree - Combat Medic Training
United States Army
San Antonio, TXSkills
- Cash Transactions Processing
- Financial Optimization
- Exceptional Customer Service
- Cash Dispenser Operation
- Business Development
- Currency Exchange Knowledge
- Financial Recordkeeping
- Business Operations
- Performance Metric
- Annual Budgets
- Inventory Audits
- Management Training
Timeline
Manager of Operations
Walmart
03.2023 - Current
Sales Manager
Harbor Freight Tools USA
06.2021 - 03.2023
Consumables Manager
Walmart Supercenter
12.2003 - 06.2021
High School Diploma -
Brackenridge High School
No Degree - Combat Medic Training
United States Army
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