Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Enrique Martinez

Uvalde,TX

Summary

Customer Service Representative Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

AT&T Mobility
Uvalde, TX
11.2007 - Current
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Processed customer adjustments to maintain financial accounts
  • Recommended improvements in products, services or billing methods to prevent future problems
  • Determined charges for services requested and arranged for billing.

Marketer

Maverick Home Health Agency
Uvalde, TX
10.2023 - 01.2024
  • Identified opportunities for growth within existing customer base by analyzing customer data.
  • Generated leads through outreach efforts such as cold calling or email campaigns.
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand.

Branch Manager

Oxygen Therapy Associates
Uvalde, TX
03.1997 - 06.2007
  • Reviewed employee job performance and contribution during performance appraisal
  • Oversaw individual accountability for cash handling
  • Enforced branch compliance with audit and regulatory procedures
  • Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development
  • Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.

Education

High School Diploma -

Uvalde High School
05.1992

Skills

  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • Complaint Resolution

Languages

Spanish, Conversational

Languages

Spanish
Native/ Bilingual

Timeline

Marketer

Maverick Home Health Agency
10.2023 - 01.2024

Customer Service Representative

AT&T Mobility
11.2007 - Current

Branch Manager

Oxygen Therapy Associates
03.1997 - 06.2007

High School Diploma -

Uvalde High School
Enrique Martinez