ENRIQUE OCAMPO
Sagamore Hotel
Miami,FL
13
years of professional experience
Accounting specialist with experience in accounts payable, accounts receivable, and financial records. Experienced in customer service, reconciliations, and daily accounting tasks. Detail-oriented, organized, and a strong team player.
Work History
Accounting Clerk
1 Year 5 Months- Receiving, recording, and processing invoices for payment. This includes verifying invoice details against purchase orders and receiving reports.
- Preparing and processing payments to vendors via various methods, such as checks, electronic transfers (ACH), or wire transfers.
- Reconciling vendor statements with company records to ensure accuracy and identify discrepancies
- Maintaining accurate and detailed records of all accounts payable transactions, including invoices, payments, and vendor information
- Establishing and maintaining relationships with vendors, responding to inquiries, and resolving payment issues.
- Reviewing and processing employee expense reports and petty cash.
- Handling daily cash and making bank deposits
- Participating in month-end closing procedures, including accruals, reconciliations, and JE adjustments.
- Cash audit to the department (From desk and Food and beverage).
- Posting and maintaining guest and city ledger accounts.
- Preparing and sending invoices to companies, travel agencies, and other customers.
- Coordinating with the Front Office, Sales, Reservations, and other departments to resolve billing issues.
- Maintaining accurate A/R records and supporting documentation.
- Communicating with customers regarding balances, invoices, and payments.
- Assist the centralized tax team by preparing and providing all required reports and supporting documentation for tax reconciliation and payments.
Accounting Payable (Part Time)
3 Months- Receiving, recording, and processing invoices for payment. This includes verifying invoice details against purchase orders and receiving reports.
- Preparing and processing payments to vendors via various methods, such as checks, electronic transfers (ACH), or wire transfers.
- Reconciling vendor statements with company records to ensure accuracy and identify discrepancies.
- Maintaining accurate and detailed records of all accounts payable transactions, including invoices, payments, and vendor information.
- Establishing and maintaining relationships with vendors, responding to inquiries, and resolving payment issues.
- Reviewing and processing employee expense reports and petty cash.
- Participating in month-end closing procedures related to accounts payable, such as accruals and reconciliations.
RADIOLOGIC TECHNOLOGIST ASSISTANT
1 Year 3 Months- Assisted radiologic technologists in positioning patients for x-ray examinations.
- Performed administrative tasks such as scheduling appointments and maintaining patient records.
- Maintained radiation safety protocols, including the use of lead aprons, collimators and other protective equipment.
- Provided patient care, comfort and support during procedures.
- Explained procedure details to patients in a clear manner so that they may understand what will be done.
- Collaborated with radiologists in order to obtain optimal images based on their instructions or requests.
- Positioned patients and x-ray and CT equipment, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
- Instructed and prepared patients to facilitate x-ray or other examinations.
BARISTA
1 Year 6 Months- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
SERVER
5 Months- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies ..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
FOOD RUNNER
5 Months- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
REGIONAL BRANCH SUPERVISOR
6 Months- Managed daily operations of a regional branch and its staff.
- Created reports on customer satisfaction, employee performance, sales figures, and other metrics.
- Conducted regular meetings with staff members to discuss goals, objectives, and challenges.
- Developed policies and procedures related to customer service standards, safety protocols, and operational efficiency.. Analyzed financial data to identify areas of improvement or potential risk within the region's branches.
- Attended industry events related to banking regulations or best practices.
- .
- Collaborated with other departments such as Human Resources or Information Technology when necessary.
- Identified opportunities for process improvements within each regional branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Verified cash by balancing cash drawers and maintaining cash count records.
OPERATION EXECUTIVE
1 Year 2 Months- Reviewed and processed customer deposits, withdrawals, loan payments, and transfers.
- Prepared daily reports to track banking transactions and account balances.
- Performed reconciliations between bank accounts and internal accounting systems.. Resolved discrepancies related to customer accounts.
BANKING CUSTOMER SERVICE REPRESENTATIVE
2 Years 5 Months- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Identified potential fraud cases and reported them to the supervisor.
- Processed loan applications and verified documentation for accuracy.
- Maintained records of customer accounts including transactions and balances.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Prepared daily activity reports for management review.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Informed customers about new products or services available through the bank.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
- Cashed checks and paid out money after verifying correct signatures.
- Used credit reports to determine credit worthiness of potential applicants.
TELLER SUPERVISOR
1 Year 10 Months- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Developed and implemented strategies to ensure customer satisfaction and meet service standards.
- Identified training needs for tellers, created learning materials, and conducted regular training sessions.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Assisted with the development of new products or services to increase customer engagement.
- Created reports that tracked key metrics such as number of transactions per hour, average transaction time.
- Ensured proper security protocols were followed including verifying identification when necessary.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Recruited, interviewed, hired, trained, evaluated, managed disciplinary actions, and terminated employees when needed.
- Established goals and objectives for the branch; monitored progress against those
BANKING TELLER
2 Years 3 Months- Greeted customers, identified their needs and provided appropriate service.
- Processed deposits, withdrawals, loan payments and other financial transactions accurately and efficiently.
- Balanced cash drawer daily to ensure accuracy of funds.
- Verified customer identification for banking transactions in accordance with Bank policies and procedures.
- Assisted customers with opening new accounts and completing paperwork as necessary.
- Cross-sold bank products and services to meet customer needs.
- Resolved discrepancies on account balances by researching past transactions and contacting customers when needed.
- Opened new accounts, including savings, checking, certificates of deposit and individual retirement accounts.
- Performed administrative tasks such as filing documents and ordering supplies.
- Tracked currency inventory levels at the branch level.
- Educated customers on bank products and services available to them.
Education
English Course
Banking And Finances
High School
Skills
I consider myself an intelligent
proactive. organized and dynamic person able to efficiently perform assigned work.
I am a person who always want to learn new things and to get news experience.
A person with a great leadership spirit with a focus on achieving the assigned goals.
I can offer an excellent customer service trying to satisfy to costumer.
Proficient in Oracle accounting systems and Microsoft Office applications
including Excel
Word
Outlook
and PDF.
Experienced in using OPERA hotel management systems to support daily hotel accounting operations.
Timeline
Accounting Payable (Part Time)
The Gates Hotel South Beach
05.2026 - 08.2026Read More
Accounting Clerk
Sagamore Hotel
04.2025 - CurrentRead More
RADIOLOGIC TECHNOLOGIST ASSISTANT
Mount Sinai
01.2024 - 04.2025Read More
BARISTA
Sagamore Hotel
10.2023 - 04.2025Read More
SERVER
SAGAMOR HOTEL
05.2023 - 10.2023Read More
FOOD RUNNER
Sagamore Hotel
12.2022 - 05.2023Read More
REGIONAL BRANCH SUPERVISOR
Banco de la Produccion (Banpro)
10.2021 - 04.2022Read More
OPERATION EXECUTIVE
Banco de la Produccion
08.2020 - 10.2021Read More
BANKING CUSTOMER SERVICE REPRESENTATIVE
Banco de la Produccion (Banpro)
03.2018 - 08.2020Read More
TELLER SUPERVISOR
Banco de la Produccion (Banpro)
05.2016 - 03.2018Read More
BANKING TELLER
Banco de la Produccion (Banpro)
02.2014 - 05.2016Read More
Modesto Armijo Lozano
High School
Read More
Polytechnic University
Banking And Finances
Read More
Miami Dade College
English Course
Read More