Enrique Rivera
Orlando,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
4
4
years of professional experience
Work History
Supervisor
SP+ Parking
Orlando, Florida
11.2022 - Current
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
- Trained new employees on company policies and procedures.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Assisted customers with their luggage to and from their vehicles.
- Reported unusual or unsafe situations to security for immediate attention.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
Manager
Menchies Yogurt
Kissimmee, Florida
05.2021 - 11.2022
- Managed time effectively during peak hours to minimize customer wait times.
- Recommended flavor combinations and desserts to customers, enhancing their dining experience.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Monitored freezer temperatures and ice cream consistency, adjusting settings as needed.
Education
High School Diploma -
Gateway High School
05-2022
Skills
- Schedule development
- Inventory control
- Bilingual (English & Spanish)
- Staff management
- Verbal and written communication
- Task delegation
- Attention to detail
- Training and mentoring
- Goal oriented
Timeline
Supervisor
SP+ Parking
11.2022 - Current
Manager
Menchies Yogurt
05.2021 - 11.2022
High School Diploma -
Gateway High School