Enrique Santiago
Norwalk
Summary
Detail-oriented Pharmacy Technician with extensive experience in medication dispensing, inventory management, and quality assurance. Proven ability to collaborate effectively and maintain high standards in customer relations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
SWC Pharmacy
Norwalk
08.2005 - 03.2026
- Dispensed medications accurately following prescriptions and safety guidelines.
- Supported pharmacists in managing inventory and restocking pharmaceutical supplies to maintain optimal stock levels.
- Maintained clean and organized workspaces for efficient pharmacy operations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified expiration dates on medications to ensure compliance with safety standards and prevent dispensing of expired products.
- Collaborated with pharmacists to efficiently process high volume of prescriptions while addressing customer inquiries.
- Restocked shelves with new supplies of medications.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Pharmacy Clerk
Professional Pharmacy
Norwalk
07.2001 - 07.2006
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted customers with medication inquiries and provided accurate product information to enhance their understanding.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Assisted customers with selecting and purchasing medications.
- Maintained inventory levels and organized pharmaceutical products to ensure availability for customer needs.
- Collaborated with pharmacists to ensure proper medication dispensing protocols.
- Updated patient records and entered data into the pharmacy management system.
- Entered patient data into computer system to maintain accurate records.
- Handled cash transactions and processed payments at the register.
- Trained new staff on operational procedures and customer service standards to improve service quality.
- Restocked shelves and prepared expired drugs for return.
Education
Some College (No Degree) - Finance
Norwalk Community College
Norwalk, CTSkills
- Medication dispensing and compounding
- Prescription verification
- Quality assurance and drug verification
- Medication safety protocols
- Medication therapy management
- Pharmacy operations
- Dosage form preparation
- Inventory management
- Regulatory compliance
- FDA drug safety guidelines
- HIPAA compliance
- Pharmacy ethics and software proficiency
- Attention to detail
- Problem solving and effective communication
- Customer service
- Resolving customer issues
- Team collaboration and mentoring
- Regulatory compliance
Languages
Spanish
Limited
Certification
Department of Consumer Protection
Timeline
Pharmacy Technician
SWC Pharmacy
08.2005 - 03.2026
Pharmacy Clerk
Professional Pharmacy
07.2001 - 07.2006
Some College (No Degree) - Finance
Norwalk Community College