Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Entity Sterrett

Entity Sterrett

2621 Auburn Chestnut Ln Pflugerville,TX

Summary

Experienced massage therapist with a strong focus on customer service and attention to detail. Skilled in developing tailored treatment plans and managing time effectively to enhance client experiences. Proven track record of building strong client relationships and ensuring smooth operations, resulting in high guest satisfaction.

Overview

24
24
years of professional experience

Work History

MASSAGE THERAPIST

Lake Austin Spa Resort
Austin, Texas
04.2025 - Current
  • Implement time management strategies to maintain punctuality for appointments and classes. Consistently provide exceptional customer service to strengthen guest relations.
    Supported guests in transitioning to next appointments, improving overall service experience.
    Maintained a welcoming environment, emphasizing guest comfort throughout visits.
    Specialized in administering massage techniques and body treatments based on guest preferences.

MASSAGE THERAPIST

Spa Reveil
Austin, Texas
10.2024 - Current
  • Ensures client comfort as a priority, enhancing the overall treatment experience.
    Employs strong time management skills for efficient service delivery in massages and treatments. Provides body treatments, along with various massage modalities, to create a personalized approach.

MASSAGE THERAPIST

Back to Health of Anthem
Anthem, AZ
05.2024 - 07.2024
  • Collaborated with doctors to create tailored treatment plans for clients.
    Maintained meticulous notes on client progress to ensure accurate tracking.
    Participated in daily meetings with doctors to discuss client needs and adjustments.
    Achieved status as a sought-after therapist, with clients scheduling weekly appointments.

DIRECTOR OF OPERATIONS

Fit Factory Events LLC dba Cool Events
01.2017 - 01.2024
  • As the Director of Operations at Fit Factory Events LLC, operating as Cool Events, I led the planning and execution of all our event brands. My responsibilities included maintaining brand standards, ensuring compliance with established protocols, and collaborating closely with the CEO and COO to develop new procedures.
  • I was also responsible for conducting training sessions, securing venues and subcontractors, fostering strong relationships with all partners, and managing financial operations, all while upholding the integrity of each event.

MASSAGE THERAPIST

Wynn Resorts
04.2005 - 01.2017
  • Assisted in launch of Wynn Resorts by prioritizing outstanding customer service.
    Worked alongside management team to create effective protocols for operations.
    Conducted training for new hires, focusing on best practices in service delivery.
    Refined attention to detail and communication skills through daily interactions within the resort.

MASSAGE THERAPIST

Ritz Carlton
01.2002 - 04.2005
  • Delivered exceptional customer service at Ritz-Carlton, a 5-Diamond resort.
    Anticipated guest needs while maintaining confidentiality and discretion.
    Contributed to successful resort opening by developing operational protocols.
    Implemented procedures for front-of-house and back-of-house efficiency.
    Trained new hires on service standards and operational practices.
    Received multiple customer service awards and personal recognitions from guests.
    Maintained meticulous attention to detail in all service interactions.
    Fostered positive relationships with guests, enhancing overall experience.

Education

Certificate - Massage Therapy

Dahan Institute of Massage
Las Vegas, NV

Diploma - Esthetics

Destination Academy For Spa And Salon Professionals
Las Vegas, NV

Skills

  • Time management
  • Customer service
  • Attention to detail
  • Communication skills
  • Organizational abilities
  • Follow-through
  • Treatment development

References

  • Shana, Ominsky, Spa Director, sominsky@lakeaustin.com, 415-728-5498, Lake Austin Spa
  • Sheldon, Plumber, Senior Spa Manager, splumber@lakeaustin.com, 823-233-9641, Lake Austin Spa
  • Eshawna Hollingsworth, Spa Manager, 512-585-0308
  • Lisa, Kwosek, Health & Wellness Manager, lisa@myanthemhealth.com, 480-375-1682
  • Luke, Shilling, Doctor /Owner, luke@myanthemhealth.com, 623-551-6677, Back to Health Anthem
  • Eric, Turner, President, Eturner456@yahoo.com, 972-571-3543, Cool Events
  • Kevi, Dorizas, Co-worker, kevidorizas@gmail.com, 702-510-3184, Wynn Resort
  • Andrea, Gray, Co-worker, andreagray71@gmail.com, 702-340-4496

Timeline

MASSAGE THERAPIST

Lake Austin Spa Resort
04.2025 - Current

MASSAGE THERAPIST

Spa Reveil
10.2024 - Current

MASSAGE THERAPIST

Back to Health of Anthem
05.2024 - 07.2024

DIRECTOR OF OPERATIONS

Fit Factory Events LLC dba Cool Events
01.2017 - 01.2024

MASSAGE THERAPIST

Wynn Resorts
04.2005 - 01.2017

MASSAGE THERAPIST

Ritz Carlton
01.2002 - 04.2005

Certificate - Massage Therapy

Dahan Institute of Massage

Diploma - Esthetics

Destination Academy For Spa And Salon Professionals

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