Enzo Gomez
Winter Haven,FL
Summary
Dynamic Assistant Manager with a proven track record at Pinch A Penny Pool Patio Spa, enhancing productivity by 15% through effective staff training and innovative sales strategies. Skilled in customer resolution and inventory management, I excel at fostering relationships and driving sales growth while maintaining high-quality standards.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Pinch A Penny Pool Patio Spa
Winterhaven, FL
02.2025 - Current
- Provided guidance in training new staff members on daily tasks, projects, and customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints at the management level.
- Increased monthly productivity and profitability by 15 percent.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier/Customer Service Representative
Cabana Boy Ice Cream LLC
Winterhaven, FL
05.2023 - 12.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Discovery High-School
Lake Alfred, FL05-2024
Skills
- Staff training
- Inventory management
- Sales strategies
- Customer resolution
- Quality assurance
- Customer relationship management
- Sales growth
- Upselling techniques
- Problem-solving
Languages
Spanish
Professional
Accomplishments
- Graduated with a GPA Higher Than 3.7
- Honor Roll 4 years
- FBLA Graduate
Timeline
Assistant Manager
Pinch A Penny Pool Patio Spa
02.2025 - Current
Cashier/Customer Service Representative
Cabana Boy Ice Cream LLC
05.2023 - 12.2023
High School Diploma -
Discovery High-School
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