Eonna Smith

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• Led customers through smooth sales processes.
• Maintained detailed records of customer interactions to ensure accurate order processing and follow-up communication.
• Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Met quotas for cold, active and inactive calls, with over 30 calls completed on average days.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.