Marilyn Carlos Urbina
Huntington Beach,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Telephone Sales Representative
Sempra Core LLC
Placentia, CA
11.2023 - 01.2024
- Led customers through smooth sales processes.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
- Answered questions during initial contact and follow-up calls with sales prospects.
- Promoted up-selling strategies during calls to maximize transaction value while ensuring customer satisfaction.
- Followed up with customers to solicit further sales.
- Met quotas for cold, active and inactive calls, with over 600 calls completed on average days.
Cashier
Chronic Tacos
Huntington Beach, CA
07.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Promoting new menu
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with gift cards
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
Century High School
Santa Ana, CA07.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Telephone Sales Representative
Sempra Core LLC
11.2023 - 01.2024
Cashier
Chronic Tacos
07.2022 - 02.2023
High School Diploma -
Century High School