Ephraim Egbegbe
Orlando,Florida
Summary
Skilled Interviewer with exceptional patience and more than [3] years of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Interview Clerk
Department Of Children And Families, State Of Florida
Orlando, FL
03.2022 - Current
- Created detailed reports on recruitment metrics that were then utilized for future improvements within the department.
- Built relationships with recruiters and hiring managers to enhance success of recruitment process.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Reservation Specialist
Sabre Hospitality Solutions
Orlando, FL
07.2018 - 03.2020
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Generated and reported performance metrics to management to inform decision-making.
- Answered approximately [Number] phone calls and emails regarding customers inquires, concerns and complaints per day.
Customer Service Representative
Top Talent Staffing
Orlando, FL
11.2017 - 06.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
MicroLn
Brazil08.2013
High School Diploma -
Delta State University
Nigeria , Delt State09.2003
Skills
- Data Collection
- Telephone Etiquette
- Phone and Email Etiquette
- ERP Software
- Customer Service
- Interviewing Clients
- Bilingual in [Portugues] and [Spanish]
- Payment Processing
- Customer service and assistance
- Benefits Verification
- Computer Skills
- Customer Engagement
Languages
Portuguese
Professional Working
Spanish
Elementary
Timeline
Interview Clerk
Department Of Children And Families, State Of Florida
03.2022 - Current
Reservation Specialist
Sabre Hospitality Solutions
07.2018 - 03.2020
Customer Service Representative
Top Talent Staffing
11.2017 - 06.2019
High School Diploma -
MicroLn
High School Diploma -
Delta State University