VALERIA FIGUEROA
Tampa
Summary
Dedicated professional with strong skills in customer service and appointment scheduling. Proven ability to manage high-volume environments while ensuring data entry accuracy and maintaining confidentiality.
Detail-oriented interview clerk with expertise in interviewing techniques and follow-up coordination. Successfully managed logistics for multiple interviews, ensuring accurate documentation and adherence to confidentiality regulations. Committed to enhancing client interactions through exceptional service.
Dynamic professional known for delivering exceptional customer service and maintaining data accuracy. Experienced in managing high-volume call environments and appointment scheduling. Ready to leverage skills to improve operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
INTERVIEW CLERK
DEPARTMENT OF CHILDRENS AND FAMILIES
Tampa, FL
05.2022 - Current
- Conducted interviews to gather comprehensive information for case assessments.
- Collaborated with social workers to ensure accurate documentation of client interactions.
- Managed scheduling and logistics for multiple interviews in a high-volume environment.
- Maintained confidentiality and adherence to legal regulations during data collection processes.
Call Center Customer Service Representative
Cyracom International
Tampa, FL
09.2017 - 01.2020
- Managed high-volume inbound calls, providing exceptional customer support and resolving inquiries effectively.
- Developed scripts for common inquiries, enhancing consistency in responses and improving overall service quality.
- Collaborated with cross-functional teams to identify process improvements, streamlining operations and reducing call handling time.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Financial Services Associate
Amscot - The Money Superstore
Tampa, FL
04.2016 - 01.2017
- Analyzed financial data to ensure compliance with regulatory standards and internal policies.
- Developed and maintained financial models to support strategic decision-making processes.
- Collaborated with cross-functional teams to streamline operational workflows and enhance service delivery.
- Mentored junior associates on best practices in financial reporting and customer service protocols.
- Implemented process improvements that increased efficiency in client onboarding procedures.
- Prepared detailed reports on market trends and investment opportunities for senior management review.
Education
High School Diploma -
VANGUARD CHRISTIAN ACADEMY
PUERTORICO07-2012
Skills
- Follow-up coordination
- Data entry proficiency
- Appointment scheduling
- Typing speed
- Interviewing techniques
- Note-taking accuracy
- Customer service and assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
INTERVIEW CLERK
DEPARTMENT OF CHILDRENS AND FAMILIES
05.2022 - Current
Call Center Customer Service Representative
Cyracom International
09.2017 - 01.2020
Financial Services Associate
Amscot - The Money Superstore
04.2016 - 01.2017
High School Diploma -
VANGUARD CHRISTIAN ACADEMY