Ephraim Oliva
Los Angeles,CA
Summary
Dynamic and customer-oriented professional with experience in Los Angeles Parks and Recreation, skilled in fostering community engagement and ensuring participant safety. CPR certified and adept in emergency response, I excel in building relationships and collaborating with teams to enhance program effectiveness and participant satisfaction. Energetic and personable with knack for engaging individuals in recreational activities. Understanding of safety protocols and event planning, proficient in organizing group events and maintaining facilities. Dedicated to creating enjoyable and safe experiences for participants.
Overview
4
4
years of professional experience
Work History
Recreation Assistant
Los Angeles Parks and Recreation
Los Angeles, CA
06.2024 - Current
- Assisted in planning and executing recreational programs for diverse community groups.
- Facilitated engaging activities, promoting social interaction and physical wellness among participants.
- Monitored participant safety during activities, adhering to established safety protocols and guidelines.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
Security Specialist
Target
Los Angeles, CA
08.2022 - 02.2024
- Monitored security systems to identify and mitigate potential threats.
- Conducted regular safety inspections and audits to ensure compliance with protocols.
- Collaborated with team members to develop and implement effective security strategies.
- Assisted in training new staff on security policies and emergency procedures.
- Responded promptly to security incidents, documenting actions taken for review.
- Provided support during investigations, coordinating with law enforcement as necessary.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
Retail Sales Associate
Goodwill
Los Angeles, CA
12.2021 - 08.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and visibility.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Collaborated with team members to meet daily sales goals and improve customer service.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Executed inventory management tasks, including stock replenishment and product rotation.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
High School Diploma -
Central City Value High School
Los Angeles, CA06-2021
Skills
- Strong teamwork
- CPR certified
- Flexibility
- Friendly, positive attitude
- Collaboration and teamwork
- Relationship building
- Activities of daily living
- Customer and Service-oriented
- Emergency response
- De-escalation techniques
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Recreation Assistant
Los Angeles Parks and Recreation
06.2024 - Current
Security Specialist
Target
08.2022 - 02.2024
Retail Sales Associate
Goodwill
12.2021 - 08.2022
High School Diploma -
Central City Value High School