Summary
Overview
Work History
Education
Skills
Timeline
Generic

Equasheyonia Hallback

Albany,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Walmart.com(Remote)
Albany, GA
10.2019 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Greeted customers and answered inquiries regarding rental policies, procedures, and availability.
  • Assisted customers in selecting items for rent based on their needs and budget.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Service Representative

Apple(Remote
Albany, GA
06.2017 - 06.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Dougherty Comprehensive High School
Albany, GA
08-2018

Skills

  • Complaint resolution
  • Data Collection
  • Call Management
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Walmart.com(Remote)
10.2019 - 10.2024

Customer Service Representative

Apple(Remote
06.2017 - 06.2020

Dougherty Comprehensive High School
Equasheyonia Hallback