Equilla Sanders
Cottondale,AL
Summary
Proactive service coordinator with over 20 years of experience in healthcare operations. Skilled in monitoring service requests, training staff, and implementing process improvements that enhance team productivity and patient satisfaction. Aiming to leverage expertise to drive operational efficiency and client engagement.
Results-driven professional with a robust background in service coordination and team leadership. Known for achieving measurable improvements in patient care processes and service delivery. Prepared to enhance customer experiences and operational outcomes through strategic goal setting and collaboration.
Overview
34
34
years of professional experience
Work History
Room Service Coordinator
DCH Regional Medical Center
Tuscaloosa, AL
07.2003 - Current
- Coordinated patient scheduling to optimize resource allocation and enhance service delivery.
- Monitored service requests, ensuring timely response and resolution for patient inquiries.
- Collaborated with interdisciplinary teams to streamline communication and improve patient care processes.
- Developed training materials to onboard new staff, enhancing team performance and service quality.
- Implemented process improvements that reduced wait times and increased patient satisfaction scores.
- Analyzed workflow data to identify trends, recommending adjustments to improve operational efficiency.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Streamlined service coordination processes for improved team productivity and response times.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Breakfast Manager
Hardees Fast Food
Eutaw, AL
03.1992 - 06.2003
- Managed breakfast operations, ensuring timely preparation and service of menu items.
- Trained and mentored staff on food safety standards and operational procedures.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented daily quality checks to maintain high food safety and presentation standards.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients for breakfast menu.
- Supervised morning shifts, optimizing staff assignments based on peak customer flow times.
- Developed training materials for new employees to enhance onboarding experience.
- Enhanced customer satisfaction through consistent service excellence during breakfast hours.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Assisted with training and development of food and beverage team.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Streamlined ordering processes for greater efficiency in meeting customer needs during peak hours.
- Maintained accurate financial records through diligent bookkeeping practices, ensuring budget adherence throughout the fiscal year.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Boosted employee morale through recognition programs acknowledging outstanding performance within the breakfast team.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Conducted regular performance evaluations for staff members, providing constructive feedback that encouraged growth within their roles.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
Education
High School Diploma -
Lawton High School
Lawton, OK05-1985
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Goal setting
Timeline
Room Service Coordinator
DCH Regional Medical Center
07.2003 - Current
Breakfast Manager
Hardees Fast Food
03.1992 - 06.2003
High School Diploma -
Lawton High School