Era Gillespie
Lancaster,TX
Summary
Passionate about collaborating with colleagues to achieve collective success and drive organizational growth. Committed to leveraging skills and expertise to support team objectives and enhance overall productivity. Dedicated to fostering a positive work environment and contributing to team success through effective communication and problem-solving abilities. Eager to make a meaningful impact and help others succeed in their professional endeavors.
Overview
28
28
years of professional experience
Work History
Office Administrative Assistant
Veritiv Pollock
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
ESL Paraprofessional
Richardson ISD
08.2023 - 08.2024
- Modify and prepare instructional materials to support student needs.
- Monitor student work to ensure they understand and follow directions.
- Provide more individualized attention to students who require extra support including students with disabilities, limited English proficiency, or behavioral issues.
Substitute Teacher
Dallas ISD
08.2022 - 06.2023
- Followed lesson plans provided by the regular teacher to create a cohesive and consistent learning experience for students.
- Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.
- Supervised students in and out of the classroom, including the halls, on the playground and in the cafeteria.
Registrar (Burn Unit)
Parkland Memorial Hospital
01.2008 - 12.2021
- Digitize previous patient’s data.
- Validate and verify medical insurance plans of patients.
- File documents regarding patient records.
- Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of copayments, etc.
- Answer phone calls and redirect them to the correct party.
- Update patient accounts with registration, insurance, demographic, scheduling, and billing data.
- Record the patient’s data and collect patient payment.
- Use Microsoft Office Suite (Word/Excel/Outlook/PowerPoint) and medical software.
Records Clerk III
Parkland Memorial Hospital
01.2005 - 12.2008
- Performed specialized clerical duties
- Maintaining records and updated patients’ personal information
- Completed forms
- Copied records
- Modified and deleted entries
- Added new files to archive
- Converted forms into the electronic format
- Searched files.
Customer Service Representative
Texas Release Information
01.1997 - 12.2005
- Responded to customer inquiries.
- Maintained customer accounts according to specific guidelines and procedures.
- Communicated with the public in person, by telephone, and by email. or regular correspondence, Entered information into databases
- Processed letters to customers and performed other general clerical services.
- Researched information to solve customer service problems.
- Prepared, interpreted, and disseminated information concerning agency programs and procedures.
- Received and processed applications and payments for state services.
- Created and maintained activity logs, files, and reports on services.
- Performed related work as assigned.
Education
BA - Health Care Administration
University of Phoenix
01.2027
Skills
- Epic
- Meditech
- 10 Key
- Power Point
- Microsoft Office Suite
Timeline
Office Administrative Assistant
Veritiv Pollock
10.2024 - Current
ESL Paraprofessional
Richardson ISD
08.2023 - 08.2024
Substitute Teacher
Dallas ISD
08.2022 - 06.2023
Registrar (Burn Unit)
Parkland Memorial Hospital
01.2008 - 12.2021
Records Clerk III
Parkland Memorial Hospital
01.2005 - 12.2008
Customer Service Representative
Texas Release Information
01.1997 - 12.2005
BA - Health Care Administration
University of Phoenix