Dynamic and results-driven professional with extensive experience as a General Manager at Chipotle, excelling in team leadership and operations management. Proven track record in enhancing customer satisfaction and driving sales growth through effective staff training and development. Skilled in decision-making and conflict resolution, fostering a motivated and high-performing team.
Performed daily operational tasks to support team efficiency. Assisted in managing P&L and scheduling activities. Supported food ordering and inventory management processes. Aided in identifying and hiring high-performing staff members. Participated in decision-making regarding disciplinary actions and terminations. Contributed to maintaining customer service standards and enhancing dining experiences with team collaboration.
Assisted in general manager duties during absences. Maintained high levels of customer service satisfaction. Completed scheduling three weeks in advance. Collaborated with vendors to ensure proper stock levels for restaurant operations. Supported budgeting efforts and maintained accurate profit and loss statements. Managed food orders to prevent overstocking. Participated in performance reviews and discussions regarding employee performance.
Oversaw daily operations of restaurant with a team of 12 individuals. Assisted in scheduling, managing food orders, and maintaining inventory. Supported hiring and retention of skilled employees. Collaborated with vendors to meet restaurant service needs. Conducted performance discussions as necessary. Managed marketing efforts to enhance business profitability. Performed general maintenance on facility requirements.
Maintained high standards in restaurant operations with a strong track record of success. Developed staff schedules based on customer demand while prioritizing exceptional service. Fostered positive relationships with vendors to ensure proper inventory levels. Conducted performance reviews and discussions in a timely manner. Assisted in managing profit and loss statements alongside assistant managers. Supported the development of management staff and promoted from within. Provided training, coaching, and mentorship to team members. Boosted crew morale through recognition and praise. Collaborated with team during service to enhance guest experiences. Oversaw training for food orders and inventory management.