Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erandi Zacarias

Sioux City,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Operations Supervisor

JCPenney
Sioux City, IA
04.2024 - Current
  • Directed employees to complete tasks in a timely manner.
  • Able to receive and unload weekly truckloads in receiving area in a timely manner.
  • Able to manage store while providing customer service.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.

Overnight Stocker

Walmart
Sioux City, IA
11.2023 - 04.2024
  • Organized shelves, racks and bins to ensure product availability.
  • Assisted with taking merchandise out onto the floor at beginning of shift.
  • Went to assigned area to start putting merchandise out onto sales floor.
  • Able to zone area neatly and timely before open.
  • Able to get back with manager to see what is the next task to be completed
  • Able to be a team player and help others with their area if needed.

Financial Counselor

Siouxland Community Health Center
Sioux City, IA
02.2023 - 09.2023
  • Assisted patients without healthcare coverage to find resources, services and assistance needed.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Helped patients with applying for insurance and finding which insurance plan best fitted them and their needs.
  • Worked well with other co-workers to get patients in a timely manner to avoid them waiting for a long period of time.
  • Reviewed and verified financial data to determine program eligibility.

Baker/Packager

Sams Club
Sioux City, IA
07.2022 - 02.2023
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Set ovens to appropriate temperatures to pre-heat.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Inspected all bakery products and removed any found to possess defects.

Member Specialist

Sams Club
Sioux City, IA
09.2020 - 07.2022
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Completed transactions for membership renewals and extensions.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Stayed alert to reduce shrink and able to report back to management of any alarming situations

Cashier

Sams Club
Sioux City, IA
06.2020 - 09.2020
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Verified customer age requirement for alcohol or tobacco purchases.

Sales Associate

JCPenney
Sioux City, IA
09.2017 - 05.2020
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

BBA - Business Administration

University of South Dakota
Vermillion, SD
05.2022

Skills

  • Credit Card Payment Processing
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Customer Service
  • Honest and Dependable
  • Problem-Solving
  • Merchandise Packaging
  • Inventory Stocking
  • Cooperative Attitude
  • Reliable and Responsible
  • Employee Training
  • Credits and Refunds
  • Staff Supervision
  • Cash Drawer Balancing
  • ID Verification

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Operations Supervisor

JCPenney
04.2024 - Current

Overnight Stocker

Walmart
11.2023 - 04.2024

Financial Counselor

Siouxland Community Health Center
02.2023 - 09.2023

Baker/Packager

Sams Club
07.2022 - 02.2023

Member Specialist

Sams Club
09.2020 - 07.2022

Cashier

Sams Club
06.2020 - 09.2020

Sales Associate

JCPenney
09.2017 - 05.2020

BBA - Business Administration

University of South Dakota

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Erandi Zacarias