Ercilia Perry
Optum
Canyon Lake,TX
3
Languages
1
Certification
37
years of professional experience
Executed data entry and scheduling tasks while ensuring compliance with travel documentation standards to enhance passenger support as a reservation and transportation ticket agent.
Work History
Patient Access Representative
4 Years 11 Months- Assisted patients with registration, admission, and verification of insurance information
- Scheduled patient appointments and ensured accurate data entry in electronic health records
- Provided exceptional customer service by addressing patient inquiries and resolving concerns
- Collaborated with healthcare providers to coordinate patient access and facilitate smooth transitions
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations
- Verified insurance coverage, obtained pre-authorization, and processed billing documentation
- Supported front desk operations, managed phone calls, and directed patients to appropriate departments
- Processed patient payments and accurately documented financial transactions
- Utilized patient management systems to update records and track appointment status
- Reviewed and updated patient demographics to ensure accuracy in medical records
Carnival transportation
4 Years 7 Months- Assisted customers with transportation reservations and ticket purchases for carnival events
- Provided information regarding schedules, routes, and transportation options
- Coordinated with transportation providers to ensure timely arrivals and departures
- Supported customers with changes, cancellations, and inquiries related to transportation services
- Communicated effectively with guests to resolve issues and provide exceptional customer service
- Utilized reservation systems to process and confirm bookings
- Maintained accurate records of transactions and customer interactions
- Collaborated with team members to facilitate smooth transportation logistics for carnival operations
Maximus Customer Service Agent III Operations
2 Months- Provided customer service support by addressing inquiries, resolving issues, and delivering guidance through phone and online channels
- Assisted clients with understanding processes, policies, and available resources to promote positive outcomes
- Communicated effectively with customers to offer information, advice, and direction tailored to individual needs
- Maintained accurate records of client interactions and documented case notes to ensure compliance and traceability
- Collaborated with team members and supervisors to enhance service delivery and achieve operational goals
- Utilized problem-solving skills to identify solutions and support customers with complex concerns
- Demonstrated strong interpersonal abilities to build rapport and foster trust with clients
- Adhered to quality assurance standards and followed established procedures for customer guidance and support
Patient Access Representative
9 Years 4 Months- Greet patients and visitors, providing excellent customer service during registration check-in
- Collect and verify patient demographic and insurance information to ensure accurate records
- Assist patients with completing registration and consent forms in compliance with hospital policies
- Schedule patient appointments and coordinate referrals to appropriate departments
- Answer phone calls, respond to patient inquiries, and provide information regarding services
- Maintain confidentiality of patient information in accordance with HIPAA regulations
- Process patient admissions, transfers, and discharges ensuring timely and accurate documentation
- Communicate effectively with clinical staff to support patient flow and access to care
- Resolve patient concerns and escalate issues as needed to ensure positive patient experiences
Patient Access Representative, Unit Clerk and Outp
12 Years 3 Months- Assisted patients with registration and admission processes, ensuring accurate entry of personal and insurance information
- Verified insurance coverage and eligibility for outpatient services to streamline patient access
- Facilitated communication between patients, healthcare providers, and administrative staff
- Maintained patient records and documentation in compliance with privacy regulations
- Scheduled appointments and coordinated referrals for outpatient services
- Answered and directed incoming calls, providing information and support to patients and families
- Supported unit operations by updating patient charts and tracking admissions and discharges
- Collaborated with medical staff to ensure timely processing of orders and documentation
- Utilized electronic health record systems to manage patient data and workflow
- Delivered exceptional customer service to enhance patient satisfaction and experience
Customer/Member Service Rep
1 Year 7 Months- Responded to customer and member inquiries via phone, email, and chat, providing timely and accurate information
- Resolved product, billing, and account issues by investigating concerns and offering effective solutions
- Provided exceptional customer service, ensuring a positive experience and strengthening member satisfaction
- Processed orders, returns, and exchanges according to company policies and procedures
- Documented customer interactions and service outcomes in CRM systems for record-keeping and follow-up
- Assisted customers with account setup, maintenance, and troubleshooting
- Escalated complex issues to appropriate departments while maintaining clear communication with customers
- Followed up with customers to ensure resolution and satisfaction with service
- Maintained up-to-date knowledge of products, services, and policies to deliver accurate information
- Supported team goals by collaborating with colleagues to enhance overall customer/member service
Abel J Paredes MD
8 Years 10 Months- Communicated effectively with patients to address concerns and provide information regarding services
- Assisted patients in navigating healthcare processes and resolving issues related to their care
- Supported patient inquiries and ensured satisfaction by delivering timely and accurate responses
- Maintained patient confidentiality and adhered to privacy standards throughout interactions
- Coordinated with healthcare providers to facilitate patient needs and improve patient experience
- Documented patient interactions and followed up on unresolved matters to ensure resolution
- Advocated for patient rights and promoted positive relationships between patients and healthcare staff
Education
Medical Assistance
- 1 Year at College or a Technical or Vocational School
- Education: National Education Center (Jan 1989 - Nov 1989) Train and obtain vital signs, take blood pressure, draw blood and acknowledge CPT/ICD coding. Medical terminology and manage care system
High School Diploma
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Patient check-in
Appointment scheduling
Registration and admissions
Phone and email etiquette
Medical terminology
Healthcare systems navigation
Strong empathy
Flexible schedule
Insurance billing
Payment processing
Pre-admission requests
Referral coordination
Language fluency
Scheduling diagnostic procedures
Post-discharge care coordination
Fee collection
Medical billing
Training coordination
Financial procedures adherence
Regulatory compliance
Process improvement
Friendly and outgoing
Customer follow-up
Data entry
Policy understanding
Medical coding
Patient identity verification
Admitting coordination
Health insurance knowledge
Insurance company billing
Teamwork
Multitasking
Multitasking Abilities
Certification
National Education Center, Medical terminology, Medical Assistant, CPR certified
Language/Proficiency
Spanish / Well
Danish / Well
Other / Well
Honors & Activities
Completed online course in Customer Service, Training in HIPAA policies and procedures, Employee Safety Awareness, Active Shooter Awareness, People Pronoun and Diversity Training, Workplace Harassment Prevention
Ability Summary
Experienced Office Clerk seeking to leverage expertise in patient registration, insurance verification, data entry, scheduling, customer service, and compliance to deliver efficient office operations; bilingual and skilled in resolving account issues and improving workflow.
Additional Information
I would absolutely cherish the opportunity to work remotely, yet I also find great joy in working in person alongside child care, antique shops and wineries.
Searchable Items
- Desired Occupation: Reservation and Transportation Ticket Agents and Travel Clerks
- Desired Salary: ANY/NEGOTIABLE
- Desired Job Location: Bexar County, Blanco County, Caldwell County, Comal County, Guadalupe County, Hays County, Kendall County
- Desired Job Type: Days : Mon, Tue, Wed, Thu, Fri Shifts : Day Employment Type : Regular Full or Part Time : PT Willing to Travel : Yes Willing to Relocate : No Willing to Telecommute : Yes
- Drivers License: Class C - Standard Drivers License
- Security Clearance: No Clearance
- Job Skills: 224 skill(s)
- Tools and Technology: 210 Technology 48 Tools
- Typing Speed: 40 + wpm
Additional Information
Child advocate volunteer for CPS
Timeline
Carnival transportation
MLSBC Cruises
09.2021 - 04.2026Read More
Patient Access Representative
Optum
06.2021 - 05.2026Read More
Maximus Customer Service Agent III Operations
Manpower
05.2021 - 07.2021Read More
Patient Access Representative
Texas Children's Hosp West
01.2011 - 05.2020Read More
Patient Access Representative, Unit Clerk and Outp
Memorial Hermann Katy Hospital
12.2001 - 03.2014Read More
Customer/Member Service Rep
First Health Administration
10.2000 - 05.2002Read More
Abel J Paredes MD
Dr Abel Paredes
11.1989 - 09.1998Read More
Northbrook High School
High School Diploma
Read More
National Education Center
Medical Assistance
Read More