Ercilia Michelle De Marco
Peak Restaurant
Astoria,NY
4
Languages
12
years of professional experience
Experienced hospitality professional with a proven track record in delivering outstanding customer service and managing high-volume dining operations. Expertise in menu knowledge and food recommendations, driving increased sales and guest satisfaction.
Work History
Server
2 Years- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food recommendations to enhance guest experiences.
- Operated POS system for order processing and payment transactions efficiently.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed multiple tables simultaneously while ensuring attentive service to all guests.
- Resolved customer concerns promptly to maintain positive dining experiences.
Server/Bartender
6 Years 5 Months- Managed bar operations, ensuring timely beverage preparation and presentation.
- Developed and maintained positive relationships with regular patrons, fostering loyalty.
- Trained new staff on menu offerings and service standards to enhance team performance.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
Server
2 Years 8 Months- Collaborated with kitchen staff to coordinate timely delivery of orders.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server/ Bartender
3 Years 4 Months- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Prepared and served a diverse range of Brazilian cocktails and beverages, ensuring quality and presentation.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
Bachelor of Science
Skills
Strong work ethic
Exceptional customer service
Guest engagement
Hospitality service expertise
High volume dining
Task prioritization
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Italian
Professional Working
Timeline
Server
Peak Restaurant
08.2024 - CurrentRead More
Server
La Villeta - Italian Restaurant
12.2021 - 08.2024Read More
Server/Bartender
Gnocco Italian Restaurant
04.2018 - 09.2024Read More
Server/ Bartender
Beija Flor Restaurant - Brazilian Cuisine
12.2014 - 04.2018Read More
Universidade De Franca
Bachelor of Science
Read More