Ercument Saracoglu
The Allegro
Altoona,PA
3
Languages
17
years of professional experience
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent problem-solving and decision-making abilities.
Work History
General Manager
12 Years 10 Months- Implemented strategic initiatives to drive revenue growth and customer satisfaction.
- Directed daily operations to enhance efficiency and improve service delivery.
- Led cross-functional teams to optimize workflow processes and enhance collaboration.
- Established key performance indicators to measure operational success and team productivity.
- Fostered a culture of continuous improvement through feedback and innovative solutions.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Oversaw budget management, ensuring adherence to financial targets and resource allocation.
Regional Manager
4 Years 3 Months- Analyzed market trends to identify growth opportunities, driving regional sales initiatives.
- Established performance metrics for restaurant operations, ensuring consistency in service delivery.
- Developed and implemented training programs for staff, improving service quality and efficiency.
- Coordinated marketing efforts to promote new menu items and seasonal promotions effectively.
- Fostered a collaborative team environment through regular feedback and performance evaluations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established and maintained operational standards for 3 locations.
Education
Bachelor of Science - Electromechanical Engineering
Skills
Operations management
Inventory control
Customer relationship management
Collaborative team member
Process optimization
Financial analysis
Strategic leadership
Time management
Efficient multitasker
Staff supervision
Team player
Accomplishments
- Supervised team of 12 staff members.
- Marketing - Implemented marketing strategies which resulted in 11% growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Uzbek
Professional Working
Timeline
General Manager
The Allegro
03.2013 - 01.2026Read More
Regional Manager
Istanbul Restaurant
05.2009 - 08.2013Read More
Pennsylvania State University
Bachelor of Science from Electromechanical Engineering
Read More