Erek Gilbertson
Madison,WI
Summary
A responsible and motivated student, prepared to apply education in the workplace. Demonstrates excellent technical abilities with software and applications, along with a knack for handling challenging tasks and strong problem-solving skills. Values development particularly in areas such as cybersecurity and enterprise technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Student IT Service Desk Technician
Edgewood College
Madison, WI
11.2021 - 04.2025
- Provided technical assistance and support to end users for hardware, software, network and peripheral issues.
- Assisted with the installation of new software applications, operating systems and hardware components on user workstations.
- Conducted research into a wide range of computing issues as required by customers or team members.
- Trained new Student Workers on how to manage support requests and handle complex situations that I faced when I first started
Assistant to the IT Director
Our Lady Queen Of Peace Catholic School
Madison, WI
01.2018 - 04.2025
- Provided technical assistance to end users on IT related issues.
- Created user accounts for new employees and maintained existing user profiles.
- Managed inventory of IPads and Chromebooks for students and staff, including troubleshooting, maintenance requests, adding new users, and biyearly full inventory reviews
Technical Services Engineer Intern
Johnsonville Sausage
Sheboygan Falls, WI
05.2024 - 08.2024
- Asset Management. Created an asset management inventory program for the PC parts room that enhanced the asset management program and ensuring efficient tracking and utilization of IT resources.
- Aided in Hardware Rollout. Successfully executed hardware rollout, including user setup, program installation, and file management for Johnsonville's latest acquisition Salm Partners.
- Assisted in M365 Migration. Worked with the migration team to effectively integrate the Office 365 user accounts, encompassing email and SharePoint services.
- Hardware/Software Maintenance. Provided technical support for the Johnsonville End User Compute team, resolving networking issues, printer malfunctions, and software discrepancies to enhance overall user experience.
- Event Coordination. Work with team of interns to organize charity brat fry event by collecting donations from local businesses. The donations resulted in $4,000 being raised for Feeding America.
- Volunteer Work. Engaged in community service through the Sheboygan County Chamber of Commerce, playing a key role in the ‘Day of Caring’ initiative by contributing to the environmental cleanup of Kohler-Andrae State Park Beach.
- Microsoft Intune Administrator. Worked with Microsoft Azure and Microsoft Intune to manage over 2,000 organizational devices to include Windows OS, Mac OS, and IOS devices.
Education
Master of Science - Computer And Information Systems Security
Marquette University
Milwaukee, WI04-2027
Bachelor of Science - Computer Information Systems - Cybersecurity Focus
Edgewood College
Madison, WI04-2025
Skills
- Protecting Networks
- Javascript
- SQL and Database Development
- Data/Web Security
- PHP
- HTML
- Azure Device Management
- Asset Management
- Hardware/Software Maintenance
- Cybersecurity
Affiliations
- Team Lead, Cyberpatriot 11, 12, and 13 - Lead a group of fellow students in a High School Cybersecurity Competition called Cyberpatriot. Demonstrated leadership abilities by delegating the different operating systems to secure to different people on the team. I also was the head of Windows security for our team.
- Edgewood Empowered (Technology Club) Treasurer, 2022-23
- Eagle Scout, Boy Scout Troop 16, Madison, WI - Recieved 2019
- UW-Madison MadHacks 2023 Participant
Certification
- AZ-900: Microsoft Certified Azure Fundamentals
References
Bailey Pfeifer
- Email: Bailey.Pfeifer@outlook.com
- Phone: 810-434-7272
Kate Huska
- Email: khuska@charter.net
Timeline
Technical Services Engineer Intern
Johnsonville Sausage
05.2024 - 08.2024
Senior Student IT Service Desk Technician
Edgewood College
11.2021 - 04.2025
Assistant to the IT Director
Our Lady Queen Of Peace Catholic School
01.2018 - 04.2025
Bachelor of Science - Computer Information Systems - Cybersecurity Focus
Edgewood College
Master of Science - Computer And Information Systems Security
Marquette University