Erek Olivencia Ortiz
Fishers,Indiana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Geek Squad Agent
BEST BUY
11.2021 - 07.2023
- Provided excellent customer technical service and support for in-home installations of home theatre products and wifi devices.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Summer Replacement Program (R&D Group)
ELI LILLY & COMPANY
06.2021 - 08.2021
- Proactively addressed updates from R&D professionals and directly updated EPIC to adjust metadata associated with specific TPO’s.
Education
Bachelor of Science - Computer & Information Technology
Indiana University-Purdue University
Indianapolis, IN05.2024
High School Diploma -
Hamilton Southeastern High School
Fishers, IN06.2018
Skills
- Bilingual: English and Spanish
- Kali Linux
- Ubuntu
- DNS
- DHCP
- SSL
- HTTPS
- TLS
- Cryptography
- Digital Forensics
- Firewalls
- Python
- Communication
- Customer Service
- Teamwork
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
Certification
CopmTIA A+ Certification, currently pursuing
References
- Paul A. Lee, p.lee@lilly.com
- Enrique López, lopez.enrique@lilly.com
- Erika Ortiz, ortiz_erika@lilly.com
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Geek Squad Agent
BEST BUY
11.2021 - 07.2023
Summer Replacement Program (R&D Group)
ELI LILLY & COMPANY
06.2021 - 08.2021
Bachelor of Science - Computer & Information Technology
Indiana University-Purdue University
High School Diploma -
Hamilton Southeastern High School
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