Erelah Pollock
Belgrade,MT
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Ross Peak
Belgrade , MT
2023.06 - Current
- Delivered food and drink orders promptly and courteously.
- Set up tables in between patrons to reduce wait times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Barista
Freshies
Bozeman, Montana
2023.01 - 2023.06
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, as well as smoothies, adhering to specific recipes and presentation standards.
- Ground beans for espresso shots according to individual customer specifications.
Car Detailer
Hertz Car Rental
Belgrade , MT
2021.05 - 2023.01
- Rotated handles on equipment to regulate pressure or flow of water, air, steam or abrasives from sprayer nozzles.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
Car Detailer
Snyder’s
Belgrade , MT
2021.02 - 2021.05
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Assisted in training new detailers on techniques and company procedures.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Maintained detailed records of all services performed on each vehicle.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
Crew Member
Wendy’s
Belgrade , MT
2020.09 - 2021.05
- Took orders from patrons and input selections into store computer system.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
Education
High School Diploma -
Belgrade High School
Belgrade , MT2022-06
Skills
- Food preparation
- Order processing
- Customer service
- Menu knowledge
- Licensed to serve alcohol on and off premises
- Detail-oriented
- Adaptability
Certification
- Rserving Professional Server Certification Montana On-premises and Off-premises Responsible Serving of Alcohol Award Date- 12/11/2024 Expires - 12/10/2027
Timeline
Server
Ross Peak
2023.06 - Current
Barista
Freshies
2023.01 - 2023.06
Car Detailer
Hertz Car Rental
2021.05 - 2023.01
Car Detailer
Snyder’s
2021.02 - 2021.05
Crew Member
Wendy’s
2020.09 - 2021.05
High School Diploma -
Belgrade High School