Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Eren Ogutogullari

Saint James

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

9
9
years of professional experience

Work History

General Manager

Chop Shop Bar And Grill
10.2019 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Hired, trained, and coached 25+ staff members on customer service skills, food and beverage knowledge.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Restaurant Manager

Piezanos Pizza
06.2018 - 09.2019
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Internship Student

CVK Park Bosphorus Hotel
06.2017 - 08.2017
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Barista

Cafe Sessiz
01.2015 - 04.2017
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

Associate of Arts - Liberal Arts And Sciences

Alliance University
2 Washington St, New York, NY 10004

Bachelor of Science - Tourism Management

Suleyman Demirel University
Çünür, Süleyman Demirel Cd., 32260 Merkez/Isparta,
08.2020

Skills

  • Risk Management
  • Staff Training
  • Vendor Negotiations
  • Profit and Loss Accountability
  • Menu Planning
  • Profit and Loss
  • Employee Scheduling
  • Event Management
  • ERP Systems
  • Inventory Control
  • Communication Skills

Languages

Turkish
Native or Bilingual
English
Full Professional
Spanish
Limited Working

Timeline

General Manager

Chop Shop Bar And Grill
10.2019 - Current

Restaurant Manager

Piezanos Pizza
06.2018 - 09.2019

Internship Student

CVK Park Bosphorus Hotel
06.2017 - 08.2017

Barista

Cafe Sessiz
01.2015 - 04.2017

Associate of Arts - Liberal Arts And Sciences

Alliance University

Bachelor of Science - Tourism Management

Suleyman Demirel University

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Eren Ogutogullari