Erendida Duarte

• Supervised daily operations ensuring team adhered to company policies.
• Assisted with staff scheduling to optimize coverage during peak hours.
• Maintained a clean and organized workspace for team efficiency.
• Communicated effectively with team members to resolve customer concerns.
• Conducted regular safety checks to ensure compliance with health standards.
• Trained new employees on operational procedures and service protocols.
• Managed inventory levels, ensuring stock availability for operations.
• Resolved customer complaints in a professional manner.
• Trained new employees on job duties and company policies.
• Audited cash registers at the end of each shift for accuracy.
• Maintained inventory levels by ordering supplies as needed.
• Performed administrative tasks such as filing documents or preparing reports.
• Assigned tasks to employees and monitored progress of projects.
• Provided guidance and support to team members when needed.
• Interacted with customers regularly to ensure their needs were met.
• Monitored staff performance and provided feedback to ensure quality customer service.
• Created schedules for staff members according to business needs.
• Ensured compliance with safety regulations, company policies, and procedures.
• Developed strategies to increase customer satisfaction ratings.
• Investigated incidents reported by customers or staff members.
• Managed payroll records for accurate tracking of hours worked by staff members.
• Handled employee relations issues such as disciplinary action or terminations.
• Inspected facilities regularly to ensure compliance with health codes and regulations.
• Responded to customer questions regarding products, prices and availability.
• Complied with company policies, objectives and communication goals.
• Monitored employee productivity to provide constructive feedback and coaching.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
• Acted as a liaison between upper management and staff, facilitating open communication.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Assist hotels with translation meetings From safety to expectations from the employer.

Provide employees with Training needed for them to perform their duties.

Communicate with all different hotel employers to know how is the performance or if we need to improve on something with the employees.

Maintain accurate records of labor hours of each employee.

Work on paychecks

every week.

drive to each hotel where we have employees and distribute the paychecks.

Resolve any issue between employer and employees.

I was every day visiting the. Hotels I was assign every day to ensure everything was running smooth.

• Managed daily office operations and maintained organized filing systems.
• Coordinated schedules for project meetings and client appointments.
• Assisted with document preparation for construction bids and proposals.
• Communicated with subcontractors to ensure timely project updates.
• Maintained inventory of office supplies and ordered materials as needed.
• Supported project managers with administrative tasks and reporting needs.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Processed invoices for payment; tracked payments received from vendors and clients.
• Greeted visitors and directed to appropriate location or person.
• Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
• Updated contact lists on a regular basis; created new contacts as needed.
• Reviewed billing statements for accuracy prior to submitting them for payment processing.
• Keep record of labor hours and distribute checks.
• Translate safety meetings and give instruction for their task to ensure they understand how to perform their job to the speaking Spanish employees.