Dynamic Manager with expertise in customer service, staff supervision, and conflict resolution. Proven track record in managing daily operations and enhancing guest experiences through effective communication and problem-solving.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Manager on Duty
Lake union hot tub boats
Seattle
03.2025 - Current
Managed daily operations of hot tub rentals and maintenance.
Supervised staff to ensure exceptional customer service experiences.
Coordinated with teams to prepare and clean hot tubs for guests.
Assisted customers with reservations and inquiries about services.
Resolved customer issues promptly to maintain satisfaction and loyalty.
Valet Driver
Kalahari Resorts Poconos
Mount Pocono
02.2022 - 02.2025
Transported vehicles safely to and from designated areas for guests.
Provided excellent customer service to enhance guest experiences.
Assisted guests with luggage and other belongings during arrivals and departures.
Triple driver
Chewy Warehouse
Jessup
08.2021 - 12.2021
Operated heavy machinery
Cook
Hammerjax bar and grill
Gouldsboro
05.2015 - 07.2019
Prepared diverse menu items following standard recipes and presentation guidelines.
Maintained cleanliness and organization of kitchen workstations during service hours.
Managed food inventory, ensuring freshness and proper storage techniques.
Education
Commercial Diving Certification - Diving
Divers Institute of Technology
Seattle, WA
02.2025 - 08.2025
Pocono Mountain Charter School
Mount Pocono, PA
Skills
Customer service
Staff supervision
Daily operations
Conflict resolution
Team coordination
Vehicle safety
Time management
Problem solving
Effective communication
Employee engagement
Certification
Diving first aid for professional divers (DAN)
Association of diving contractors international (ADCI)