Erendira Calvillo
Los Angeles,CA
Summary
Detail-oriented professional with experience in respite care and guest services. Skilled in delivering exceptional customer service and fostering teamwork, while ensuring safety compliance and positive guest experiences. Ready to leverage expertise in client assessment and compassionate care to make a meaningful impact.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Respite Care Provider
Volunteers of America Los Angeles
Los Angeles, CA
07.2023 - Current
- Developed and implemented individualized care plans in collaboration with families.
- Assisted clients with personal care routines, ensuring comfort and dignity.
- Developed and implemented individualized care plans in collaboration with families.
- Monitored client behavior and emotional well-being, reporting changes to families.
- Communicated proactively with primary caregivers regarding any changes in patient status or condition during respite stays.
Ride Operator
Universal Studios Hollywood
Los Angeles, CA
09.2022 - Current
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Conducted regular inspections of rides to identify maintenance needs and improve performance.
- Collaborated with management to streamline workflow processes for ride operations efficiency.
- Responded promptly to guest inquiries, enhancing overall guest experience at attractions.
- Implemented safety guidelines, maintaining compliance with industry standards and regulations.
- Assisting approximately 1,800 guests a hour and average 20,000 guests a day
Guest Service Ambassador
Universal Studios Hollywood
Los Angeles, CA
06.2023 - 03.2026
- Delivered exceptional guest service during high-volume events, ensuring a memorable experience for visitors.
- Resolved guest inquiries and complaints promptly, enhancing overall visitor satisfaction ratings.
- Trained and mentored new team members on customer engagement and operational procedures.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Monitored park operations for safety compliance, ensuring adherence to established protocols and guidelines.
- Handled emergency situations calmly and efficiently while prioritizing guest safety as a top concern.
- Crowd Control
- Assisting approximately 20,000 guests a day
Education
Associate of Arts - Art History
Los Angeles City College
Los Angeles, CA08-2027
Skills
- ADA compliance and accessibility awareness
- Caregiver communication
- Compassionate care
- Certified in CPR/AED
- Problem-solving abilities
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
- Hospitality industry experience
- Strong empathy
- Language skills
- Teamwork and collaboration
- Multitasking Abilities
Certification
CPR/AED/First-Aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Drawing and Painting
Timeline
Respite Care Provider
Volunteers of America Los Angeles
07.2023 - Current
Guest Service Ambassador
Universal Studios Hollywood
06.2023 - 03.2026
Ride Operator
Universal Studios Hollywood
09.2022 - Current
Associate of Arts - Art History
Los Angeles City College