Erendira Sanchez
Calistoga,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication skills to guests and the team. As well as providing extensive knowledge of customer relations and commitment to the community.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Calistoga Fit
02.2023 - Current
- Answering emails/calls, organizing groups of people
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests
Barista
Sam's General Store
02.2020 - 11.2023
- Cashier/Barista/Hospitality
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Personal Assistant
Undisclosed
01.2021 - 01.2022
- Answering emails, feedback, running personal duties
- Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
- Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Host, Waiter, Busser, Front Desk
Tanit Pan-Asian Cuisine
04.2017 - 01.2018
- Front Desk/Cashier/Cleaning
Education
Napa Valley College
05.2021
Calistoga Junior-Senior High School
06.2019
Skills
- Well Driven
- Communication skills
- Strong Work Ethic
- Organization skills
- Taking initiative
- Computer skills
- Microsoft applied
- Cash Handling
- Guest Relations
- Staff Management
Languages
4,4
Personal Information
Date of Birth: 07/11/01
Availability
Available to work Full time: Monday-Friday & weekends if needed. Attended Napa Valley College since 2019 to 2021, I took a year off to pursue a Medical Assistant program in Santa Rosa. I will be commencing the program around the beginning of fall 2024.
Timeline
Front Desk Associate
Calistoga Fit
02.2023 - Current
Personal Assistant
Undisclosed
01.2021 - 01.2022
Barista
Sam's General Store
02.2020 - 11.2023
Host, Waiter, Busser, Front Desk
Tanit Pan-Asian Cuisine
04.2017 - 01.2018
Napa Valley College
Calistoga Junior-Senior High School