Erendira Velazquez

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Stayed up-to-date on menu changes to help customers make food choices.

> Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

> Cultivated warm relationships with regular customers.

> Worked with POS system to place orders, manage bills and handle complimentary items.

> Bussed and reset tables to keep dining room and work areas clean.

• Trained and mentored new employees to maximize team performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached crew members to optimize performance and motivate toward more efficient work.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Mentored new team members on POS system operation, customer service strategies and sales goals.

• Communicated positively with children and guardians.
• Played games, worked on puzzles and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.