Ivana Manasijevski
Fort Lauderdale,FL
Summary
Dedicated and motivated hospitality professional with a proven track record of delivering outstanding customer service. I bring extensive experience in ensuring timely and accurate order fulfillment, demonstrating strong multitasking abilities, and solving challenges with a positive and adaptable attitude in fast-paced environments. My commitment to excellence and ability to thrive in the dynamic hospitality industry make me a valuable asset to any team.
Overview
14
14
years of professional experience
Work History
Restaurant Server
Thasos Restaurant
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Restaurant Server
Fig And Olive
04.2021 - 02.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Bartender
La Pecora Bianca
01.2018 - 09.2021
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Trained and mentored new team members in proper bar operations.
- Developed strong working relationships with customers and staff.
Restaurant Server
Delmonicos Steakhouse
01.2017 - 04.2018
- Greeted and accommodated guests, building positive experience from first interaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Monitored food and beverage levels to satisfy customer needs.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Memorized menu to help diners make informed meal choices.
Server/Main Bartender
Celebrity Cruise Lines
05.2010 - 03.2016
- Memorized frequent customer preferences to build relationships and loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Checked on guests to verify satisfaction with each course.
- Informed customers of daily specials
- Suggested additional items to customers to increase restaurant sales.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
BACHELOR OF ARTS -
School of Design
Skills
- Multitasking And Prioritization Relationship Building Specials Promotion And Upselling
- Food And Beverage Pairings Service-Oriented Warm And Friendly Team Player
- Special Dietary Requirements Suggestive Selling
- Billing and Payment Processing
- Dining Customer Service
- Warm and Friendly
- Suggestive Selling
- Sales Techniques
- High-Volume Dining
- Workout Improvement Techniques
- Leadership Skills
- Goals and Performance
- Relationship and Community Building
Languages
Serbian
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Restaurant Server
Thasos Restaurant
05.2023 - Current
Restaurant Server
Fig And Olive
04.2021 - 02.2023
Bartender
La Pecora Bianca
01.2018 - 09.2021
Restaurant Server
Delmonicos Steakhouse
01.2017 - 04.2018
Server/Main Bartender
Celebrity Cruise Lines
05.2010 - 03.2016
BACHELOR OF ARTS -
School of Design
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