Erial McDonald

• Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
• Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Trained new front desk staff on procedures and hotel systems to enhance team performance.
• Collected room deposits, fees, and payments.
• Coordinated room assignments and maintained accurate reservations using property management software.

• Managed accounts to ensure timely collections and minimize delinquencies.
• Conducted negotiations with members to establish payment arrangements.
• Maintained compliance with federal regulations while managing sensitive financial information.

• Developed and implemented seasonal menus to enhance guest satisfaction and dining experience.
• Trained and mentored junior kitchen staff on food preparation techniques and safety protocols.
• Oversaw grill, stove, and oven, and cleaned equipment after every shift.

• Awarded Perfect Attendance
• Extracurricular Activities: Dance Team Captain
• NJROTC Member

I am currently enrolled in online courses.