Eric Bakos
Cudahy,WI
Summary
Dynamic leader with extensive experience in consumer experience and service strategy. Proven ability to enhance operational practices and foster team collaboration, resulting in multi-million dollar revenue growth and exceptional customer satisfaction ratings.
Overview
18
18
years of professional experience
Work History
Head Coach (General Manager)
Nike, Inc
Glendale, WI
11.2023 - Current
- Achieved top district ranking in customer satisfaction surveys, reflecting commitment to service excellence.
- Ranked among top stores in district for operational excellence, demonstrating effective operational practices.
- Enhanced training in sales and service culture, contributing to $3.0 million in revenue growth.
- Worked cross functionally with World Headquarters to enhance product assortment and collaborate with store remodel.
Production Runner
Milwaukee Bucks
Milwaukee, Wisconsin
11.2021 - Current
- Coordinate with Tour Managers, Production Managers on ensuring comforts are met while performing at the venue.
- Oversaw cash float while verifying and balancing funds.
Shopkeeper-Kitchen Design, Bath and IKEA Business
IKEA
Oak Creek, Wisconsin
01.2018 - 10.2023
- Consistently ranked among top three kitchen planning departments in IKEA USA with annual sales of 15-18 million.
- Oversaw planning, design, and installation elements across three departments.
- Led 15 direct reports and supported 95 indirect reports to foster team collaboration and performance.
- Recognized as Leader of Tertial for exceptional leadership and significant contributions to team objectives. for exceptional contributions.
General Manager
Brooks Brothers
Glendale, Wisconsin
04.2008 - 02.2016
- Recruited, hired, and trained top talent to improve customer experience in collaboration with Director of Customer Retention Management on program protocol enhancements.
- Achieved three consecutive years of perfect score of 100 on "I believe this is a great place to work" survey through effective employee engagement initiatives.
- Grew store business from $20,000 to $100,000 over five years as District Liaison for Made to Measure business, while training staff and conducting in-store seminars.
Education
Associate of Science - Business Management
Milwaukee Area Technical College
Milwaukee, WISkills
- Customer experience and service strategy
- Team development and leadership
- Customer engagement and retention
- Sales growth and performance analysis
- Revenue growth strategies
- Relationship building
Timeline
Head Coach (General Manager)
Nike, Inc
11.2023 - Current
Production Runner
Milwaukee Bucks
11.2021 - Current
Shopkeeper-Kitchen Design, Bath and IKEA Business
IKEA
01.2018 - 10.2023
General Manager
Brooks Brothers
04.2008 - 02.2016
Associate of Science - Business Management
Milwaukee Area Technical College