Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Beaulieu

Chandler,AZ

Summary

Dynamic and results-driven Telecommunications Manager with over 15 years of experience in overseeing technical teams, managing telecom operations, and ensuring top-notch service delivery. Proven expertise in collaborating with contractors, training teams, and driving operational excellence. Committed to fostering a customer-centric environment and achieving organizational objectives.

Overview

19
19
years of professional experience

Work History

Regional Director

A3 Telecommunications
Seattle
02.2020 - Current
  • Spearheaded daily operations of outside and inside plant network services, resulting in enhanced service quality
  • Served as the pivotal liaison between A3 Telecommunications and Contractors, resolving issues and ensuring smooth project execution
  • Championed training initiatives, elevating team proficiency and customer service standards.

Operations Supervisor

05.2019 - 02.2021
  • Supervised a diverse team of technicians, achieving a 98% customer satisfaction rate
  • Streamlined installation and maintenance processes, reducing downtime by 20%.

Field Service Engineer

Kailua Kona
, Hawaii
05.2016 - 05.2020
  • Led the installation and troubleshooting of advanced telecom systems, supporting over 500+ end-users.

Telecommunications Manager

Alion Science and Technology
Mesa, AZ
12.2013 - 05.2016
  • Orchestrated the seamless transition from US Air Force Research Lab to AzLabs, completing the project ahead of schedule.

Telecommunications Manager

Air Force Research Laboratory
Mesa, AZ
04.2004 - 11.2013
  • Managed and optimized NEC PBX systems, supporting the communication needs of the entire Air Force Research Laboratory
  • Introduced training modules that enhanced end-user proficiency by 30%.

Education

High School Diploma -

Caribou High School
Caribou, ME

Various Installation and Maintenance Certifications - undefined

NEC School
Irving, TX
01.2007 - 05.2007

Skills

Telecom Systems Managementundefined

Timeline

Regional Director

A3 Telecommunications
02.2020 - Current

Operations Supervisor

05.2019 - 02.2021

Field Service Engineer

Kailua Kona
05.2016 - 05.2020

Telecommunications Manager

Alion Science and Technology
12.2013 - 05.2016

Various Installation and Maintenance Certifications - undefined

NEC School
01.2007 - 05.2007

Telecommunications Manager

Air Force Research Laboratory
04.2004 - 11.2013

High School Diploma -

Caribou High School

Similar Profiles

CREATE PROFILE
Eric Beaulieu