Eric Bevans
Austin,TX
Summary
Customer-focused professional with a strong commitment to enhancing service quality and operational efficiency. Demonstrated leadership in managing teams and driving customer engagement while maintaining profit margins above 27%. Proven ability to analyze business needs, reducing expenses by 18% and ensuring exceptional customer experiences.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Commercial Outside Sales
Monro Commercial Solutions
Knoxville, TN
12.2025 - 08.2026
- Promptly identified customer needs and addressed them efficiently.
- Engaged customers through effective interpersonal communication skills.
- Utilized advanced technical expertise to troubleshoot complex issues and implement solutions.
- Assisted with customer inquiries and resolved questions to enhance satisfaction.
Assistant Branch Manager
ACTS Fleet Maintenance
Knoxville, TN
09.2025 - 12.2025
- Oversaw daily operations of fleet maintenance branch to ensure optimal performance.
- Coordinated service schedules and managed technician assignments for maximum efficiency.
- Facilitated communication between customers and maintenance teams to enhance service delivery.
- Resolved customer issues effectively, strengthening relationships and improving satisfaction.
- Provided leadership and direction to staff, fostering an environment of operational excellence.
Store Manager
Southern Tire Mart
Craig, CO
07.2022 - 08.2025
- Maintain gross profit above 27% and net profit between 5-7%. Also maintain service sales above 15% of gross profit
- Oversaw daily operations by leading and assigning tasks to employees based on skill levels, enhancing customer relationship management
- Managed marketing and promotions to increase sales, driving customer engagement and store visibility
- Maintained adequate inventory to meet daily needs of commercial and retail customers, ensuring seamless service
- Decreased monthly expenses by 18% by analyzing business needs and profit & loss statements
- Respond promptly to customer inquiries, concerns and complaints
- Hire and train new employees and ensure ongoing training/certifications are completed
Inside Sales Rep (Store Manager 11/20 – 7/22)
Bridgestone Americas – GCR Tires & Service
Craig, CO
07.2018 - 07.2022
- Managed commercial, fleet, and national account customers while acquiring new clients through effective product sales
- Ensured customer needs were met and exceeded by proactively addressing concerns and providing tailored solutions
- Demonstrated merchandise, highlighting advantages and special features to enhance customer understanding and engagement
- Assisted with service work, store inventories and miscellaneous functions within the store
- Participated in training, followed safety procedures, job duties and company policies.
- Ensured that all service vehicles have regular preventative maintenance and are in proper operating condition
Purchasing Coordinator
Interior Logic Group
Aurora, CO
02.2017 - 07.2018
- Created accurate purchase orders by verifying specifications and pricing on project and regular stock materials (SAP)
- Submitted purchase orders to vendors via fax or email and followed up to confirm processing within 24 hours.
- Entered order acknowledgements and expedited delivery dates with vendors on submitted orders to guarantee timely materials delivery before the install date.
- Managed vendor returns and aged inventory to ensure inventory accuracy and maintain supplier relationships.
- Maintained a positive and professional relationship with all vendors.
- Coordinated training initiatives for new and existing associates to improve team performance.
Purchasing Coordinator
Brock Services, LLC
Craig, CO
09.2015 - 09.2016
- Created purchase requisitions and orders aligned with job site requirements for equipment, machines, goods, and services
- Acquired and analyzed pricing quotes from multiple vendors to ensure optimal quality and value
- Supported the end to end process from creation of purchase requisition, generation of purchase order, receipt of goods/services
- Established and maintained professional relationships with vendors to facilitate effective procurement
- Monitored stock quantities to ensure adequate level was maintained
Customer Support Analyst/NOC
Global Healthcare Exchange
Louisville, CO
06.2013 - 08.2015
- Tier 1: Provided support to GHX customers by working directly with them to help meet their needs, including answering technical questions, as well as providing general information.
- Monitored ticketing queue, prioritizing and escalating high-severity tickets within two hours of creation to ensure timely resolution.
- Diagnosed and resolved issues impacting transaction processes, escalating unresolved cases to appropriate teams for further action.
- Created support tickets with high level of detail by logging all contacts, properly categorizing issues, and following up appropriately (Salesforce)
- Tier 3: Maintained service availability through active monitoring and initial response to service management alerts and irregular function
- Managed application access requests, adhering to security review and approval processes to maintain database integrity (SQL and Oracle).
- Executed application decommissioning to streamline operations and maintain system efficiency. and services per the designated processes
Customer Service Associate/Receiver
Lowes Home Improvement
Westminster, CO
04.2008 - 06.2013
- Provided superior, personable and knowledgeable service to Lowe's customers
- Addressed customer questions/concerns professionally, ensuring satisfaction and clarity
- Utilized customer relationship management tools
- Offloaded/received freight into inventory from inbound delivery trucks using appropriate equipment (forklift, reach truck, pallet jack)
- Processed purchase orders and verified accuracy of received products to uphold inventory integrity
- Inspected merchandise for damage and other discrepancies
- Maintained strong business relationships with vendors to facilitate smooth operations
- Fostered a collaborative environment by actively engaging with team members in department
- Managed bill of ladings filing to ensure adherence to Lowe's compliance standards
Education
Associate of Applied Science - Aviation Management
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Pomona High School
Arvada, COSkills
- Sales strategy
- Customer management
- Financial management
- Procurement processes
- Team leadership
- Troubleshooting expertise
- Detail-oriented problem solving
- Time management and organization
- Effective communication
- Relationship building
- Flexible and adaptable
Certification
- John Maxwell Leadership Training Certificate
Timeline
Commercial Outside Sales
Monro Commercial Solutions
12.2025 - 08.2026
Assistant Branch Manager
ACTS Fleet Maintenance
09.2025 - 12.2025
Store Manager
Southern Tire Mart
07.2022 - 08.2025
Inside Sales Rep (Store Manager 11/20 – 7/22)
Bridgestone Americas – GCR Tires & Service
07.2018 - 07.2022
Purchasing Coordinator
Interior Logic Group
02.2017 - 07.2018
Purchasing Coordinator
Brock Services, LLC
09.2015 - 09.2016
Customer Support Analyst/NOC
Global Healthcare Exchange
06.2013 - 08.2015
Customer Service Associate/Receiver
Lowes Home Improvement
04.2008 - 06.2013
Associate of Applied Science - Aviation Management
Metropolitan State University of Denver
High School Diploma -
Pomona High School